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Forum Discussion
Netgear xr500 ipv4 seemingly stops working randomly
Heyo, I bought my XR500 a good while ago, but the last few months I've had a really annoying issue where the IPv4 portion of the network, seemingly just dies, and doesn't come back until I reboot the router.
Doing a ping test to 1.1.1.1 and 8.8.8.8 (My preferred DNS servers) show both working just fine.
IPv6 is totally untouched and works perfectly.
And when I do a tracert to check where it dies, its always seemingly outside my network.
Last thing log said before I presume everything went wrong was "DHCP lease change." only other time I found it in the logs was just 1 minute before the last one.
NetGear Nighthawk XR500 connected to Altibox (Norway) Fiber
Using DumaOS v3.0.202
9 Replies
- Could you clarify what you mean exactly? Are you saying the internet completely cuts out? I did the same tracert as you and I had the same results as you where it times out after the ae124 domain - I only have IPv4 and connection is working fine. You cannot always ping/trace a specific IP if they block pinging for example.
Basically when it happens, I can't use anything that is IPv4 only, for example sites like Reddit and Google, which have IPv6 addresses, I can access. But basically everything else like discord and duckduckgo, are inaccessible.
I confirmed this by checking test-ipv6.com, where it would show IPv6 address but no IPv4 address on all my devices, and doing a ping to google DNS would work but not much else.
It could be my ISP, but why I don't think so is because the issue gets resolved when I reboot the router.- Okay that's interesting, could you reproduce the issue then provide the logs from the System Information page please?
