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bcj020's avatar
bcj020
Tutor
Nov 17, 2019

Nighthawk wireless router

IT PEOPLE, NEED HELP!!!! I have a Nighthawk wireless router that I am having issues connecting to with Ring doorbell, Nest learning thermostat and Blink camera system. Everything else is connecting w/o issues (Amazon FireStick TV’s, Amazon echos, phones, computers, Xbox etc). When I plug my old router in (also Netgear)...NO ISSUES! I am completely baffled as to why only HALF of my stuff is connecting and the other stuff is having issues.
Had Blink tell me that there was too much bandwidth use on the router and to remove all my devices. I did this (just out to prove a point) and it still didn’t work. I have Netgear trying to offer me their “gearhead” Services for $90 for 6 months of assistance. They also told me there wasn’t an issue with their product and that I needed to “update” my wireless connections.

8 Replies

  • Sorry to hear you're having the issue, is it the XR500 router this is happening on? Either way disable smart connect in WiFi settings and try connecting manually to 2.4 or 5GHz.
    • bcj020's avatar
      bcj020
      Tutor
      I have already tried that. Still doesn’t work.
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        What router model are you using? Disable QoS completely as it may be interfering. Also you say issues connecting to the WiFi - could you clarify? Does it connect but there is not internet access? Does it fail to even join the network?
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Are you using the same SSID name and PW as your prior router? You can. 

    Try disabling Smart Connect on the XR router.

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Did you try with QoS disabled from the Anti-Bufferbloat menu? Try creating a guest wifi network and connecting them to that and see if it works.
      • bcj020's avatar
        bcj020
        Tutor
        I will try this...have not tried it yet.
    • bcj020's avatar
      bcj020
      Tutor
      Different SSID and password. I’ve already disabled the SmartConnect, still having the issues.