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Dank90's avatar
Dank90
Aspirant
Nov 05, 2022

Nighthawk xr1000 intermittently drops internet connection

I have an Nighthawk XR1000 on version 1.0.0.64_1.0.49 connected to a Nighthawk CM1200 modem, the router will just randomly go from connected to disconnected status for internet and my PC connected via ethernet will lag/buffer until it reconnects. I can still access the router dashboard with no issue and the status goes back to connected after a few minutes/seconds.  While disconnected I do not see the IP lease changing and at Monitoring > Show statistics I see TxPkts/RxPkts increasing so it looks like it is receiving packets from the modem.  Spectrum says they don't see any issues with the line after some coax cable from the DMARC to modem was replaced and that helped with some of the issues we were having, now we just need to fix these random disconnects any help/ideas would be greatly appreciated.

 

Connection Type

DHCP

Connection Status

Connected

 

IP Address 174.105.157.130
Subnet Mask 255.255.224.0
Default Gateway 174.105.128.1
DHCP Server 142.254.158.129
DNS Server 209.18.47.62
209.18.47.63
Lease Obtained 1 days,0 Hours,0 Minutes
Lease Expires 0 days,12 Hours,58 Minutes

WAN 1000M/Full 21287217 513655 0 2917 6806 7 days 07:17:20

5 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 05, 2022
    Dank90 wrote:

    I have an Nighthawk XR1000 on version 1.0.0.64_1.0.49 connected to a Nighthawk CM1200

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Pro Gaming Routers - NETGEAR Communities

    Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 05, 2022
        Dank90 wrote:

        ... so would need a recommended stable version to roll back to if that is the case.

        Not something you will find here.

         

        Try in the appropriate section.

         

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 07, 2022

    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200 on the XR router.

     

    Please post a copy and paste of the modems connection status page.
    Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute then back ON.
    https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
    https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
    https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html