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Solved
Nighthawk XR1000 Router - Reboots every few hours
I have had this router for about 2 months and the performance is great when it works - however it reboots every few hours. This is destroying my ability to work from home and to enjoy gaming. When it reboots/crashes I observe the red light on the center of the router is lit - I lose all wired and wireless devices when this happens. I am using this router connected to an Xfinity Modem - the Xfinity modem is in bridge mode so all DHCP and functions such as this are taking place in this XR1000. Guest wireless is not enabled. I am not using a VPN.
I have one port forward setup to access my security DVR cameras - rule is working and persists after these unwanted reboots.
I have updated the firmware to 1.0.0.58_1.0.44 and it is running DumaOS 3.0.216. Any help is appreciated with this - I really want to like this device but I am extremely disappointed with it's behavior.
System Info
System InfoUptimeRouter TimeTime ZoneBoard ModelFirmware VersionDumaOS Version
| 12 minutes 58 seconds |
| Sun Apr 10 15:48:30 2022 |
| (GMT-5:00) Bogota, Lima, Quito |
| XR1000 |
| 1.0.0.58_1.0.44 |
| 3.0.216 |
Also - the log files seem to only exist from startup until reboot. Is there a place I can access historical logs and see what event is triggering these reboots?
The earliest thing in my logs is this
[DHCP IP: (192.168.1.10)] to MAC address , Sunday, Apr 10,2022 15:37:43
[LAN access from remote] from ^^^^ port 443 to 192.168.1.19 port 40258 Sunday, Apr 10,2022 15:37:42
[DHCP IP: (192.168.1.11)] to MAC address , Sunday, Apr 10,2022 15:37:41
[DHCP IP: (192.168.1.9)] to MAC address , Sunday, Apr 10,2022 15:37:38
[DHCP IP: (192.168.1.8)] to MAC address , Sunday, Apr 10,2022 15:37:35
[LAN access from remote] from **** port 443 to 192.168.1.19 port 41085 Sunday, Apr 10,2022 15:37:34
[LAN access from remote] from **** port 443 to 192.168.1.19 port 44476 Sunday, Apr 10,2022 15:37:34
[Time synchronized with NTP server] Sunday, Apr 10,2022 15:37:32
[Internet connected] IP address: 66.30.121.196, Sunday, Apr 10,2022 15:37:32
[DHCP IP: (192.168.1.2)] to MAC address , Sunday, Apr 10,2022 15:37:28
[DHCP IP: (192.168.1.7)] to MAC address , Sunday, Apr 10,2022 15:37:25
[DHCP IP: (192.168.1.6)] to MAC address , Sunday, Apr 10,2022 15:37:24
[Internet disconnected] Sunday, Apr 10,2022 15:37:20
[DHCP IP: (192.168.1.5)] to MAC address , Sunday, Apr 10,2022 15:37:20
[DHCP IP: (192.168.1.3)] to MAC address , Sunday, Apr 10,2022 15:37:18
[Initialized, firmware version: V1.0.0.58_1.0.44] Sunday, Apr 10,2022 15:37:18
Show Statistics |
| System Up Time 00:23:09 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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- There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.
8 Replies
- There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.
It is plugged into a power strip - I will try moving it to a direct wall outlet.
What firmware is available that is more up to date? I did update it it and reset when I first received it but it now claims it is up to date. I'll do a look around for a newer version manually.
Edit - I found XR1000-V1.0.0.64_1.0.49 on this site - will be updating and will report result.
Thanks
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What CAT# LAN cable is connected between the router and ISP Modem/ONT?
