Observed a higher than normal ping rate during game play 70+ ms versus 20 ms, I decided to cycle the modem and router which turned to be fatal move. My XR700 never wanted to broadcast SSID Wifi. Still having access to configuration I managed to spend countless hours trying different firmware, older or latest, nothing changed. Hard reset, factory reset nothing worked. DumaOS seems to never recover from this yet router configuration always seemed to be available. 2.4/5 ghz lights never turned on but 60 ghz lights up. Paid Netgear support says it's a hardware issue but no one wants to diagnosis the hardware and confirm its a real hardware issue. As any router there has to be logs somewhere right? 1 year usage, loved the router for geo fencing but now left back with 10 year old netgear to assure i can work and semi play. No alternatives but buying a new router. XR1000 seems to have as bad of reviews as ever.. no power spikes occured or nothing... if someone has deep diagnostics that wish to try i'd be up for it... nothing to lose... beta code, logging or physically i'll pop the hood on this thing but... how can overnight WIFI decide not to operate boggles me. If anything the TV would of blowed up too.... any help appreciated but deep diagnosis - all standard troubleshooting has been attempted.... just can't conceive i have to throw away this nice router with no capable use....

The 60 ghz isn't gone but no device can operate at that speed. It's interesting that no deep debugging features to determine that the router is really dead or faulty hardware. Netgear has overturned a RMA last second especially when i was expecting a new XR700 router. I'm super bitter as i have a faulty hardware with normal operation. Least Netgear could do is help a loyal Netgear customer. I stay bitter and not very happy that i paid $600 for a high end consumer product and left dry not even 1 year in my experience with this product. Spent tons of time trying to resolve, unfortunate outcome.

Sorry to hear you're having this issue, you could try the DumaOS 3.0 version, it's the first beta build so may be a big buggy. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/XR700-DumaOS-3-0-Beta-Firmware/td-p/2019958/jump-to/first-unread-messageEither using the beta or another firmware I would recommend you upgrade using the TFTP method, this bypasses the boot process and any issues there: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTPOnce you've done that see if the WiFi works, if not factory reset from the interface and see if it brings it back, that will be the freshest installation possible.

Thanks for the guidance. Explain to me an observation so I can best understand. I configured the router initial on an interface... i don't believe it was part of the DumaOS as it had the main router configurations. The DumaOS let me configure QoS or Geo Fencing which i dont see as part of the main configuration tabs. Can you explain how i load up DumaOs again? As once it has the configuration done, it loops on a webpage saying DumaOS not loaded yet.I will try DumaOS 3.0 worth any try. I think the TFTP method will be more powerful than the admin interface... as to be factory reset and still keep my last passwords tells me something is wrong.Last thing, if 60 ghz led lights up... is there any devices that can use it? or it's the enhanced 2.4/5ghz reason why those leds don't light up? I never really observed when the router worked well... the factory reset i've done with support was the 8 power offs/with pin in factory reset didn't do much. Let's hope the best as this is garbage and can't explain how a soft reset would harm the board or attennas which still show the red leds on them.Thanks!

That's odd, going to routerlogin.net or 192.168.1.1 should take you straight to DumaOS. Try with the beta and TFTP and if it still happens please post a screenshot. In my experience there are very few devices that can make use of 60GHz and have yet to see anyone use it.

Am I right to determine this observation? Admin configuration vs DumaOS? Seems two seperate locations... i'll try TFTP and hope my setup will permit.Keep you posted after update.

Nighthawk XR700 | NETGEAR Communities

31 Replies

Netduma-Fraser
NetDuma Partner
Mar 07, 2021
Sorry to hear you're having this issue, you could try the DumaOS 3.0 version, it's the first beta build so may be a big buggy. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/XR700-DumaOS-3-0-Beta-Firmware/td-p/2019958/jump-to/first-unread-message

Either using the beta or another firmware I would recommend you upgrade using the TFTP method, this bypasses the boot process and any issues there: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

Once you've done that see if the WiFi works, if not factory reset from the interface and see if it brings it back, that will be the freshest installation possible.
- tngtx
  Tutor
  Mar 07, 2021
  Thanks for the guidance. Explain to me an observation so I can best understand. I configured the router initial on an interface... i don't believe it was part of the DumaOS as it had the main router configurations. The DumaOS let me configure QoS or Geo Fencing which i dont see as part of the main configuration tabs. Can you explain how i load up DumaOs again? As once it has the configuration done, it loops on a webpage saying DumaOS not loaded yet.
  I will try DumaOS 3.0 worth any try. I think the TFTP method will be more powerful than the admin interface... as to be factory reset and still keep my last passwords tells me something is wrong.
  Last thing, if 60 ghz led lights up... is there any devices that can use it? or it's the enhanced 2.4/5ghz reason why those leds don't light up? I never really observed when the router worked well... the factory reset i've done with support was the 8 power offs/with pin in factory reset didn't do much. Let's hope the best as this is garbage and can't explain how a soft reset would harm the board or attennas which still show the red leds on them.
  Thanks!
  - Netduma-Fraser
    NetDuma Partner
    Mar 07, 2021
    That's odd, going to routerlogin.net or 192.168.1.1 should take you straight to DumaOS. Try with the beta and TFTP and if it still happens please post a screenshot. In my experience there are very few devices that can make use of 60GHz and have yet to see anyone use it.

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Nighthawk XR700