So heres a quick run down, i have the gigbit speed plan my router is connected straight to verizon network there is no modem in between. im getting reallt spotty speads with this sometimes its 467 and next its like 200 something. if someone can help that would be awesome

All right, so I'm definitely running the most up to date firmware. I have switched to multiple different channels on the 5ghz band and none have a dramatic result on my wifi speeds. If I plug directly into the router I hit 1000 up/down, but if I'm on wifi anywhere, including right next to the xr500, I'm maxing out at about 250 down and 300 up. I have disable QoS settings and it changed nothing. The router worked just fine two weeks ago and now I get this nonsense. I've tried on two different computers in two different areas of the house. I'm at a loss here. Very frustrating that no one can identify what is causing this.

I have an iPhone so I will bring my work laptop home and use a wifi analyzer. My SSID is unique. My internet doesn't require PPPoE. There is a fiber switch in the basement which runs into a jack in my wall. I plug my router directly into the jack. If I plug my laptop directly into the jack I get 1000 up/down. If I plug my computer into my router when it's in the jack I get 1000 up/down. When I run the setup wizard on the xr500, it estimates my download speed anywhere between 400-600, and upload between 900-1000, yet it clearly provides me with 1000/1000 when I'm plugged in.

Most wifi devices will not see anything near 900Mb on speed testing. Depending upon Mfr design and support, most will max out at around 400-600Mb est. If your getting 900Mb thru the router with a wired PC/laptop, then this means the router is working for wired speeds. Wireless speed you'll have to check with the devices Mfr support to see what actual speeds you may get when speed testing over wireless. I did forget to mention that if you enable 160Mhz on the XR router, and if you have a wifi device that also support 160Mhz on 5ghz, then it's possible to see 900Mb on wifi speed tests.

I'm having the exact same issue with my fiber connection (US Internet). A tech came out today and his computer was pulling full speeds out of the Jack.

not getting full veriszon gigabit speed on nighthawk

30 Replies

steinamo
Guide
May 18, 2019
I'm having the exact same issue with my fiber connection (US Internet). A tech came out today and his computer was pulling full speeds out of the Jack.
- Jmat94
  Aspirant
  May 18, 2019
  Did you ever get a fix?
Netduma_Alex
NetDuma Partner
May 20, 2019
So if you connect directly to the wall with no modem in between, what are you comparing your speeds against? Do you have another router you can use to see if the same thing happens? I'd like to narrow down wether this is a problem within the router, or a problem on the line.
- steinamo
  Guide
  May 20, 2019
  The fiber runs into a switch in the basement and there is a jack in the wall. When the tech plugged his laptop directly into the jack he was maxing out. When we plugged in the router he got slow speeds on the wifi. When I run setup on the modem it estimates my internet speed at 400-500 down but I saw his computer hit upwards of 700. Something is wrong with the router.
  - Netduma_Alex
    NetDuma Partner
    May 21, 2019
    Ok well I suppose the first thing is to make sure you're running the latest firmware, which is available here: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40
FURRYe38
Guru - Experienced User
May 22, 2019
Most wifi devices will not see anything near 900Mb on speed testing. Depending upon Mfr design and support, most will max out at around 400-600Mb est. If your getting 900Mb thru the router with a wired PC/laptop, then this means the router is working for wired speeds. Wireless speed you'll have to check with the devices Mfr support to see what actual speeds you may get when speed testing over wireless.

I did forget to mention that if you enable 160Mhz on the XR router, and if you have a wifi device that also support 160Mhz on 5ghz, then it's possible to see 900Mb on wifi speed tests.
- Netduma_Alex
  NetDuma Partner
  May 22, 2019
  Fair point, there might be a limitation on the client device rather than the router.
- steinamo
  Guide
  May 22, 2019
  Appreciated but we're talking about the XR500 here which is extremely capable.
  - steinamo
    Guide
    May 22, 2019
    No the whole setup can accommodate this. I was previously hitting 750+ down on my old gigabit cable internet connection.

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not getting full veriszon gigabit speed on nighthawk