PPPoE - Set up Nighthawk

Question

Good Morning!&nbsp;I am trying to set up my XR500 on PPPoE on a new internet provider. The old one worked fine but I cannot seem to get the internet through this one.&nbsp;I have the PPPoE username and password. I put this into Internet set up in DUMAOS. Press apply and its still not pulling anything through?&nbsp;Any help would be amazing!!&nbsp;Thank You&nbsp;A

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
&nbsp;
Might check with the ISP to ensure all PPPoE configurations and input is correct.&nbsp;

Netduma-Fraser · Answer

Once you've set and applied reboot your modem, wait 2 minutes then reboot the XR, wait 4 minutes then check for a connection

HELPAB1992 · Answer

Thank you for this - I have checked and tried but I am a novice when it comes to this so I am unsure if I am not doing something pretty simply which is refraining the internet pass thru as light is still amber. If anyone if able to support via phone that would be amazing?

Netduma-Fraser · Answer

If you want phone support you'll have to go through the support page and go from there. It's not something I can provide and it will cost you potentially.

As above, what is the model of the modem/router the XR is connected to? Do you definitely require PPPoE with this new connection?

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PPPoE - Set up Nighthawk

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