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r7000 The firmware is not compatiable with your router. Error code -2.
I am trying to move my r7000's firmware from V1.0.9.88_10.2.88 to V1.0.9.32_10.2.34 and I keep getting this error: "The firmware is not compatiable with your router. Error code -2." I have a Motorola mb8600 modem and xfinity internet with 300 down 50 up. I am switching firmwares because my wireless is extremely slow even though ethernet works fine. I have read on the forums that v1.0.9.32 is the lastest stable/functional firmware. I have only had this router (and modem and xfinity) for about a year now and I have never gotten my promised speeds (120-200 mpbs ethernet and 100-2 mpbs wireless when ~2 meters away from the router. Any solution (either to switch frameware or to fix wireless) is appreciated! Let me know if I need to be more specific about anything.
a couple things there.
1. The MB8600 is a modem router combo device. Is it in modem only/passthrough mode? or the netgear in AP (access point) mode?
if not, you're in a double nat. That can cause issues/slow downs.
https://kb.netgear.com/30186/What-is-Double-NAT
2. The agreed upon stable version for the R7000 is 1.0.9.42. When you download it, make sure to extract it. Many don't extract the file.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
3 Replies
a couple things there.
1. The MB8600 is a modem router combo device. Is it in modem only/passthrough mode? or the netgear in AP (access point) mode?
if not, you're in a double nat. That can cause issues/slow downs.
https://kb.netgear.com/30186/What-is-Double-NAT
2. The agreed upon stable version for the R7000 is 1.0.9.42. When you download it, make sure to extract it. Many don't extract the file.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
My modem is actually a cable only modem and not a modem-router so I did not have to do anything with that BUT I tried downloading 1.0.9.42 and it appears to have installed without a hitch (unlike 1.0.9.32) so I hope my problem is fixed and will update this post if it does not. Thanks for the help.
Your right. Sorry, just had a similar motorola so didn't look it up.