Re: XR500 After Hard Reset Cannot Access Rules In Traffic Controller

Question

I'm having this exact same issue. After a factory reset, all the Traffic rules are gone (btw if I create a new one, it also doesn't show), but I can still see Event Capture logs related to old rules. I'm on the latest firmware&nbsp;V2.3.2.134. Curious what the fix is for this issue? Thanks&nbsp;

Netduma-Fraser · Answer

How are you doing a factory reset exactly?

DylanV · Answer

Thanks for the quick reply. I'm doing the reset by holding a paperclip in the reset hole for 30 seconds. Lights blink etc and when I navigate to the router login, it takes me through the steps to set up admin password, etc, and all other settings like SSID, internet login, etc have been set to defaults. All this gave me the impression a reset had happened

FURRYe38 · Answer

Only press the reset button for no longer that 15 seconds.

Netduma-Fraser · Answer

Could you try factory resetting from the interface instead and see if you then get a different experience on the Adblocker page please?

FURRYe38 · Answer

https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

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Re: XR500 After Hard Reset Cannot Access Rules In Traffic Controller

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