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gunengraver's avatar
gunengraver
Aspirant
May 15, 2024

Re: XR500 randomly drops internet throughout the day

I can't be that it's 5/2024 and there is still no fix, what's gives netgear!

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    "I can't be" ? Not sure what your meaning here.

    Can you give more details? 

    • gunengraver's avatar
      gunengraver
      Aspirant
      would that be for all devices or for wired only? i have at least 70 devices, I'd have to do that for each one? Netgear really dropping the ball here.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Can you give more details? What does randomly drops internet mean? 

         

        What Firmware version is currently loaded?
        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
        Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

         

        Is the top Internet LED turning AMBER when this happens?