NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Virgin Media TV home screen not loading thumbnails - Nighthawk XR1000
Hi All
I hope someone knowledgable can help!?
Yesterday i took the plunge and installed a Nighthawk XR1000, everything seems to have connected to it fine and I am now getting to grips with the DumaOS.
The one issue i now have is with the Virgin Media home screen, the thumbnails have stopped loading/displaying images, instead replaced by the descriptive text, same with the app icons like Netflix. I imagine i cant be the only person this has affected with a Nighthawk/VM setup, please can anyone share what i need to change in the DumaOS so that the VM allows the images to load?
I have done some searching on this and only found answers like 'the router must be using VM DNS' and 'the router must be set to DHCP / Automatic WAN IP' but ill be honest this doesnt mean much to me and i couldnt see anything obvious in the DumaOS that linked to it.
Any help would be greatly appreciated!! Netduma-Fraser hope you or another expert can help?!
Thanks
- It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
13 Replies
How are you actually connected?
What modem/gateway is the XR1000 connected to?
And is the "home screen" through one of virgin's streamers/media boxes?
Hi!
The Virgin Superhub 3 is in modem mode, XR1000 connected to that via ethernet, Virgin Media Tivo box connected to XR1000 by ethernet also.
The Virgin box is happily connected and i can watch on demand for example, however the thumbnails dont load the images, same for the app icons.
- It will be using those settings automatically so not need to worry about that. Toggle IGMP Proxying in WAN Settings, then see if it works please
