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Forum Discussion
Wireless Connection - XR-500 - Connections dropping
Configuration:
ISP: Rogers.com
Router: NightHawk XR-500
Firmware Version: V2.3.2.56
Wifi Extender: Aped S10000 Setup correctly and works for a few minutes. Router in basement and extender on 2nd floor. continues to drop the WiFi connection. Please do not suggest i have too many wall interference as this same configuration worked for years with a linksys AC1900.
Same symtom on smartphones where the 2.4 and the 5.0 disappear. 3 smart phones and 2 wireless computers.
Please advise.
13 Replies
- Is it just the devices connected to the extender that drop? If you use the XR500 WiFi without the extender do you have the same issue?
Thank you for your query.
Yes I disconnected the Extender for the last 24 hrs and the dropping of the Wifi continued and still continues. it drops every few minutes to hours. I have had the extender working for a few years with a Linksys AC1900 with no issues. We have used the same placement and configuration with the only change in the Router. I got the XR-500 for its range and power off the WiFi but am quite disappointed with the performance.
I have updtaed the frirmware for bot the XR-500 and the extender to the latest version.
I have 3 smartphones and 2 laptops which work with WiFI. All the rest of the equipment is wired. We do not play online games at all.
I do not believe the load on WiFi is extensive.
Hope this helps explain.
- You may be experiencing wireless congestion so I would recommend using a WiFi analyser and finding the least congested channels and change to those. Also how long to the disconnects last for? Do they regain connection on their own?
Whats the distance between the XR router and the extender?
30 feet should be starting distance between them.
Basements are not recommended placements for wifi routers.
gabrinc wrote:Configuration:
ISP: Rogers.com
Router: NightHawk XR-500
Firmware Version: V2.3.2.56
Wifi Extender: Aped S10000 Setup correctly and works for a few minutes. Router in basement and extender on 2nd floor. continues to drop the WiFi connection. Please do not suggest i have too many wall interference as this same configuration worked for years with a linksys AC1900.
Same symtom on smartphones where the 2.4 and the 5.0 disappear. 3 smart phones and 2 wireless computers.
Please advise.
Reply to Distance query.
The setup of the extender was done as recommended to be as close to the XR-500 where the 2.4 signal was 100%. Once the setup was done the extender was moved to the second floor which is more than 30 ft away from the router.
Reply to 'WiFi in basement.
I had a Linksys AC1900 for more than 5+ years with not issues with the same configuration so i respectfully disagree that WiFI is not recommended in the finished basement.
Reply to Extender drop.
I have shutoff the extender for the last 24 hrs and the Wifi continues to drop evry few minutes to an hour. This affects working with 3 smart phones and 2 laptops used with Wifi and NO games.the router was purchased late September.
PS: If support needs access i am willing to provide.
Please advise as i cannot return to Canada Computers without penalty.
