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Forum Discussion
XR 450 loses internet randomly
Hi all,
I'm trying to troubleshoot a problem that began a month after I bought the router, but has only become more and more prevelant. The internet on the router seems to drop out randomly. This issue has gone from being a weekly one to a daily one to now an hourly one. I've tried resetting the router to factory default, and even downgraded the OS from V2.3.2.56 to V2.3.2.40. The only thing that temporarliy fixes this issue is to reboot the router, and the issue doesn't seem to have anything to do with the modem (powercycled multiple times to no avail).
Everything which is connected to the router is still connected via wifi and ethernet, but the devices just say ""Connected, No Internet", I believe that my router may be overheating or is faulty in someway.
8 Replies
What modem are you using?
Have you logged into the modem and checked the single to it?
Reason I say this is we can troubleshoot the router all you want but if the problem is because of the modem/gateway/line, nothing we do is going to help.
The first time this happened I actually went and plugged into the modem directly to see if it was the culprit, my internet access was then restored. I plugged the modem back into my router and while all devices were connected to the router, there was no internet.
I'm running a Motorola E31U2V1 modem on Spectrum Internet w/ 200dl and 15up.
edit: There also never seem to be outages in my area and switching to my previous router seems to eliminate the issue.
did you reboot the modem after changing what was connected to it?
