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Forum Discussion
XR 500 and Comcast xfinity gig internet Incompatable
Hell everyone,
A few months ago, I purchased the Netgear XR500 pro gaming router. My current ISP at the time was Spectrum and I had 400 Mbs service provided to my apartment. Well 4 days ago I moved out of my apartment to Georgia into a new house, and purchased Comcast Xfinity 1 Gig Internet. Now my XR500 isnt working properly, when I called Xfinity customer support. I was advised that the Nighthawk XR 500 does not work with Comcast Xfinity 1 GiG. Can anyone back this up? I find it hard to believe that a router that supports 1 gig internet would not work with their service.
Thank you again and hope someone can point me in the right direction. I would be upset to find out that the 300$ router I bought 3 months ago was now obsolete.
16 Replies
- They did give you incorrect advice, a router will work with basically any modem/router - likely don't want you using a third party router or haven't heard of the router yet.
What is the actual issue that you're having? Is it reaching your speeds? Did you use the setup wizard to setup the router again on the new connection or just plug it in without doing so?It is not reaching the appropriate speeds, it is only letting me reach 60-150 mbs. Where as when I just hardwire into the cable modem I am getting 905 Mbs.
Whenever you setup new service, its always good to start fresh with your router. Thats setting it back to factory and redoing it from there.
did you try this or just go from one to the next?
What firmware is your XR500 on?
Everything is hardwired to the router. Laptop, PS4, Tv.
Are you using QoS? Try disabling/enabling it to see if it helps.
Another thing you can try is enabling/disenabling IvP6. I've had this help before.
