I all of a sudden am not able to use or connect to the duma os features geofitler or heat ping map. I have the latest version XR1000 1.0.0.64_1.0.49 have cleared my cache and cant find anyway to get the web browser to work. I am currently using the edge browser

Sureshot08 wrote: I all of a sudden am not able to use or connect to the duma os features geofitler or heat ping map. That's a specialist thing related to your gaming router. While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here: Nighthawk Pro Gaming Routers - NETGEAR CommunitiesGaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.You might like to search there for messages related to your problem.I will ask the Netgear moderator to move your message.In the meantime you could visit the support pages:Support | NETGEARFeed in your model number and check the documentation for your hardware. Check for various troubleshooting tips.You may have done this already. I can't tell from your message. I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

I am unable to access both the geofilter and ping heatmap. every other aspect of the browser and UI work fine but those two either try and load forever or produce the error message rapp wont load wait a minute. I am on version XR1000 1.0.0.64_1.0.49 Heres what ive tried from some other posts:Setting the rapp retry limit to 5 Downgrading firmware to a few different versions Using both Microsoft Edge and ChromeDeleting cache and cookies Hard resetting router

Thanks for all the information. Which firmware versions did you try downgrading to out of interest? Does rebooting the router temporarily resolve the issue?

I had try the last two versions 58 and 52 I believe. Rebooting and waiting 2 mins didn't change anything.

Are you using Armor at all? If so could you disable it, reboot, wait 2 minutes and then see if it loads correctly please?

XR1000 cant connect to geofilter and pingmap

18 Replies

michaelkenward
Guru - Experienced User
Nov 25, 2022
Sureshot08 wrote:

I all of a sudden am not able to use or connect to the duma os features geofitler or heat ping map.

That's a specialist thing related to your gaming router.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
FURRYe38
Guru - Experienced User
Nov 25, 2022
Be sure to clear out all browser caches before entering the routers web page.

Might try FireFox as well...

Sureshot08 wrote:

I all of a sudden am not able to use or connect to the duma os features geofitler or heat ping map. I have the latest version XR1000 1.0.0.64_1.0.49 have cleared my cache and cant find anyway to get the web browser to work. I am currently using the edge browser
- Sureshot08
  Tutor
  Nov 25, 2022
  Thank you, I'll give Firefox a shot
  - Sureshot08
    Tutor
    Nov 25, 2022
    I am unable to access both the geofilter and ping heatmap. every other aspect of the browser and UI work fine but those two either try and load forever or produce the error message rapp wont load wait a minute. I am on version XR1000 1.0.0.64_1.0.49
    
    Heres what ive tried from some other posts:
    Setting the rapp retry limit to 5
    Downgrading firmware to a few different versions
    Using both Microsoft Edge and Chrome
    Deleting cache and cookies
    Hard resetting router

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XR1000 cant connect to geofilter and pingmap