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Inoculate's avatar
Jun 14, 2021
Solved

XR1000 Packet Loss while gaming

Hello,

I recently bought this router so I could connect to lower ping servers from my area, Ohio. My current internet speeds are 400 mbps Down and 20 mbps Up. I'm still learning all of the QoS functions and experimenting with it. My current Congestion Control settings are 70/70. Bandwith allocation - Devices: I put my Custom Gaming PC to 63 Up and Down and I also have Excess bandwith sharing enabled. In Traffic Prioritization, I turned off DumaOS Gaming and put in my own Ports for Warzone. Source being default of 1-65535 while I set my destinations to 3074 TCP/UDP and so on. It seems only the 3074 port gets priority which is great, I'm not too worried about the other UDP ports but have them listed just incase. I do notice, 3074 ports are not always lighting up red and I'm not too sure if they are supposed to stay red or turn off and on like it's doing. I do leave the priority for those packets left on 24/7. During my game, I get packet loss anywhere from 5% to 95%. My previous router was a Nighthawk R8000 and I did not enable QoS. I also did not have packet loss ever until I had this router. I love this product, I love the interface, I'm okay with slow interface loading (I understand its in development). I love all the tools and network control. I just need help understanding if I have something set up incorrectly. I have tried turning off QoS one time and I still got 95% packet loss and turned QoS back on. I only tested it one time with QoS off. I have done multiple hard resets and interface resets for the router and hard resets on the network as a whole. I have done multiple network tests and I have 0 packet loss until I start gaming.

Thank you to anyone who can help! Netduma-Fraser 

  • Okay that's good, the router doesn't appear to be reporting any packet loss so it could be the server itself. When you notice the packet loss, try forcing a different server with the Geo-Filter and see if it disappears.

52 Replies

  • Thanks for all the info, that's great!

     

    Could you first play a couple games with QoS fully disabled from the three-line menu in Congestion Control and see if you get any packet loss.

    Could you then please re-enable QoS but disable your custom rules in Traffic Prioritisation and enable DumaOS classified games, then monitor these results.

     

    Let me know how the two tests differ and hopefully that will indicate where the issue is coming from.

     

    Thanks!

    • Inoculate's avatar
      Inoculate
      Guide

      Hello, Liam.

      Currently still testing things. So far, I started with direct connection to modem. No issues. I reconnected to router with and without QoS and I was still getting some packet loss (In traffic Prioritization, I switched off my ports and used Duma Classified and still had 95% loss) I decided to factory reset router and go through all the steps. I started off by turning off QoS, NAT Filter to Open, Auto Config/ Dectect IPv6, UPnP On. So far with no QoS, I have no issues. I'm gonna play a little bit longer with no QoS. Soon I will turn it on and use Duma Classified traffic with Congestion set to Never. Then use Auto Enable. I'll keep you updated with the results.

      • Netduma-Liam's avatar
        Netduma-Liam
        NetDuma Partner

        OK, interesting so far. Thanks for the update, let us know your results when done and we can look into it further!