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Forum Discussion
XR500 - At least once a day I get disconnected. I've tried everything.
XR500
V2.3.2.104-DumaOS3.0-Beta <--- Tried this because I've tried everything else.
Windows 10
Wired to PC
Spectrum Internet
So a few weeks back I started to do more gaming on my PC and I started to notice I would lose connection around the exact same time every night. Some nights it would happen more randomly and multiple times. I've called Spectrum and they had someone check my internet, everything was fine on that end. When it happens my network drops on my PC and renews the connection. I've tried multiple firmware versions at this point with no luck. I also read various posts on the forums and it does sound similar to people having those DHCP issues, but I am unsure on what to do next.
28 Replies
- Are you using a Spectrum router or pure modem? Are any devices connected to the Spectrum device or is everything connected to the XR?
My spectrum has the modem and router as individual devices. I replaced their router with the XR500 due to the wifi strength. The only thing I have wired to the XR500 is my PC and my HUE Bridge. Everything is connected to wifi on the XR500. The spectrum modem is solely plugged into the XR500.
- Could you ask Spectrum how long the lease is? - I expect it is once every 24 hours or so, could you ask them to extend it to a week and see if that resolves it please?
I'm in the same boat, on the same firmware.
Router just spontaneously rebooting...first it was once in awhile, then once a day, then multiple times a day.
What's worse is the logs are wiped on every reboot...is there a way to get the logs to persist, or dump somewhere?
I updated to the v3 beta -- same build as stated in OP -- a few days ago after trying downgrade/factory reset, and then downgrade/factory reset/upgrade after the first try failed, and hadn't had a reboot (to my knowledge) since I did...until just now.
Super frustrating, and I am completely puzzled as to why the logs would wipe...defeats the purpose of a log, and the alternative being daily emailed logs is not very useful for my situation. Only other notable thing is my logs have lots of lines like this:
[DumaOS] Error parsing line in ARP table: 'fe80::1efe:........
I have IPv6 disabled in advanced settings.
Only difference I have hardware-wise is I'm on WOW! and a Netgear CM100
- Is it plugged directly into a wall outlet or to a power extender? If a power extender it can sometimes not get the required power and that could cause a reboot.
It was previously plugged into a UPS, via a short (1ft) power extender. Before I tried downgrading a factory resetting, I switched to plugging it straight into a surge protector (not connected to the UPS)
Also, it was plugged into that power extender and UPS combo for a good 6 months before I experienced any of these problems FWIW.
I mean first things first -- is there really no way to get the logs to persist or dump? I'm sure there's a lot to be learned about what's going on there.
Thanks for the reply and suggestion though. Unfortunately that would not seem to be the source of my problem though.
