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mattrichards's avatar
mattrichards
Guide
Mar 16, 2020
Solved

XR500 - Voip phone not connecting

Hi all,

 

I have a xr500 which is working well with pretty much out of the box config. My wife is now work from home and was instructed to bring her voip phone (Polycom VVX400) home. All her coworkers simply plugged their phones into their modems and were set, but we don't have a free port on our modem, so it has to go on the router. Unfortunately the phone is not working when plugged into the xr500. I suspect there is some config that needs changing - like port forwarding or similar. 

 

Any ideas?

  • mattrichards's avatar
    mattrichards
    Mar 16, 2020

    Thanks for the response. The issue is resolved... I checked and she had used the wrong port on the phone. Apologies for the false alarm!

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 16, 2020

    What modem are you using? 

    Did they send a power supply with the Polycom VVX400? It has the option of PoE but the XR500 doesn't have PoE so the Polycom VVX400 needs a power source. 

    • mattrichards's avatar
      mattrichards
      Guide
      Mar 16, 2020

      Thanks for the response. The issue is resolved... I checked and she had used the wrong port on the phone. Apologies for the false alarm!