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Xr500 Connection through WAN port causes issues
When I connect through the WAN port my gigabit internet goes down to 90mbs but when connected as a switch it pushes out the gigabit internet I should be getting what is wrong with my router?
Recieved replacement XR500 from Amazon, plugged it in, got through the initial setup, and first speed test was over 750Mbps. So as it seems it was a faulty router. Thank you all for your help!
6 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Speed testing wired or wireless? Wired is perferred first.
Has a full power OFF of both ISP modem and XR router for 30 seconds, then back on with the ISP modem first then the XR router been performed?
- So after sleuthing last night with an old router the speeds worked with the older router but the XR500 would not work after full resets of the network. After contacting amazon support they are sending me a new router and that may fix my issue if not I’ll report back and see if it’s the modem that has an incompatibility with the router
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Speed testing wired or wireless? Wired is perferred first.
Has a full power OFF of both ISP modem and XR router for 30 seconds, then back on with the ISP modem first then the XR router been performed?
- Let us know if it happens again with the new router and we'll be able to troubleshoot with you, it is likely a misconfiguration issue.
Recieved replacement XR500 from Amazon, plugged it in, got through the initial setup, and first speed test was over 750Mbps. So as it seems it was a faulty router. Thank you all for your help!
