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Forum Discussion
XR500 Connectivity Issues, LAN/WIFI/ Philips Hue - 2.5yrs and still no fix
So I have been waiting for almost 2 and a half years for Netgear and the guys at NetDuma to fix the connectivity issues with this router and despite numerous resets and software updates/betas, the only work around its to use my old modem which i was upgrading from. Piece of sh*t hardware. Netgear also can't do anything about it.. Can someone start a class action lawsuit with all the connectivity issues so that someone will pull finger and fix this modem/expensive paper weight..
The latest connectivity issue is with Phillps Hue Bridge with the only work around being an old modem, go figure.
Still can't connect to my Macs Via wireless, Still can't connect to my Plex properly via various devices, still can't browse shared folders on my network via different Laptops/iMac/PCs/Nas.. Workaround -- you got it.. Old Router.
10 Replies
We understand your frustration and we are working hard on new firmware to release to you guys. It's currently going through our testing so rest assured it's getting closer and looking better every day.
We'd be happy to do some troubleshooting on the issue you're having with the IoT devices on your network, just let us know exactly what the problem is and we can look into it with you.
"We'd be happy to do some troubleshooting on the issue you're having" I find this hilarious.. You guys have been troubleshooting this issue with me and so many other people for years with no solution.
So I have recently upgraded to the 2.3.2.134 update and all of the devices that I used to be able to connect to before (via there external IP addresses), I can no longer connect to them. On top of that they keep going on and offline in the device manager tab (all connected via Ethernet). Interestingly enough though, my NAS (which I could not connect to in finder on Mac previously) connects via finder but not via its user Interface from both local and external IPs (which I could do before).
I have read a few issues with this upgrade so I'm going to reset the router to its factory settings and then do a fresh setup with the new update and see if that fixes the issues I'm currently having.
So.. after factory reseting and then running set up again things seemed to be going ok. On my iMac, everything seemed to be accessible via wired connection.. Hurrah, however this was also short lived as the Wired devices kept going on and offline intermittently in device manager. So moved to my laptop to see if I could access things via the local IP and the external IPs as well and I could for a split second (via internal IPs for a couple of minutes) and then all access was lost and no access via external IPs at all.
When nothing connected and I was thinking OMG the update has now broken any and all access I had to my NAS Server over wifi on both internal and external IPs. And for 25 minutes I was pulling my hair out as to why this was happening.. I logged on via my phone, it was fine access to libraries etc, Samsung TV had a few issues but I hope to iron those out, so seemed to connect via everything else wirelessly except my Macbook Pro. So I decided to clear my cache and history on my Macbook and hey presto instant connect...only to lose connection 5 minutes later and not to regain it again.. so the problem now was both wired and wifi and now includes both internal and external IPs for me. I never believed this item could be bricked even more than before. Decided to reboot the router and see what happens, Reboot lets me access server via internal IP for about 2 minutes and then nothing. Might have to revert back to an older version so I can actually access my server form an External IP as this is worse than before for me.
So while there is some progress with some devices it seems the connectivity is still an issue now both via internal and external IPs where as before it was and internal IP issue only..Now more of a brick, 8 year old Netgear Router still keeping me sane!
Any suggestions would be appreciated. Cheers
This is probably the worst update I've had for this router to date, can't access anything via internal IPs, and now cant even access things via external IPs. Don't know what they did but whatever DHCP fixes they put in here are definitely not working. đ I honestly give up with Netgear, I have been an avid supporter but time to move on to something else, hopefully someone will want to buy this crappy router (XR500)