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Nightfall1293's avatar
Nightfall1293
Aspirant
Apr 19, 2019

XR500 Dropping Connection

So I have posted several posts here to help figure out this issue. I thought I was experience a DoS attack at first, then, thought it was an ISP issue. However, I have isolated the issue. All day I can have a laptop and a phone and a desktop all connected to the router some through wifi and some one through an ethernet cable. I have noticed that as soon as I turn on my smart TV and load up netflix or hulu or anything like that everything else disconnects from the network. I have tried everything updating firmaware, changing anti bufferbloat settings and nothing seems to work. If I keep the tv on watching something the internet drops out like every 5 minutes or so.

3 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Apr 20, 2019

    The DoS are just side effects and false positives from established connections which are lost unexpectedly - e.g. because of the systems lost the connection to the router and the Internet.

    Beyond, afraid no idea what is causing the problem...

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Apr 21, 2019
      I just responded to your other topic but based on the new information this sounds like it could be based on standby mode. Do you keep your TV in a standby mode? If so can you shut it down properly, then try again by turning it on from a full shutdown, does that resolve it?
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 22, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    Nightfall1293 wrote:

    So I have posted several posts here to help figure out this issue. I thought I was experience a DoS attack at first, then, thought it was an ISP issue. However, I have isolated the issue. All day I can have a laptop and a phone and a desktop all connected to the router some through wifi and some one through an ethernet cable. I have noticed that as soon as I turn on my smart TV and load up netflix or hulu or anything like that everything else disconnects from the network. I have tried everything updating firmaware, changing anti bufferbloat settings and nothing seems to work. If I keep the tv on watching something the internet drops out like every 5 minutes or so.