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pAckmAn4000's avatar
pAckmAn4000
Aspirant
May 07, 2020

XR500 dropping wifi connection every 3-5 minutes

My XR500 dropping wifi connection every 3-5 minutes causing my laptop to reconnect all the time.

 

What's interesting is that it happens for 1 device only - all other devices in home (2 phones + 2 work laptops) are ok. It has been happening with my personal laptop only, thus I thought it's a laptop issue. Though, when I connected my personal laptop via ethernet cable exactly the same thing started with my working laptop - it reconnects every 5 minutes while my wife's laptop streams online conferences with no issues. So it's definitely not ISP issue and not my hardware. XR500 log indicates constant DHCP lease change:

 

[admin login] from source 10.0.0.10, Thursday, May 07, 2020 11:46:30
[admin login] from source 10.0.0.10, Thursday, May 07, 2020 11:27:01
[admin login failure] from source 10.0.0.10, Thursday, May 07, 2020 11:26:39
[DoS Attack: SYN/ACK Scan] from source: 145.239.150.34, port 80, Thursday, May 07, 2020 11:25:37
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:52:51
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:52:51
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:52:51
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:52:33
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:52:33
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:52:33
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:52:08
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:52:08
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:52:08
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:51:48
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:51:48
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:51:48
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:51:04
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:51:04
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:51:04
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:49:16
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:49:16
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:49:16
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:48:24
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:48:24
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:48:24
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:47:36
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:47:36
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:47:36
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:46:42
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:46:42
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:46:42
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:46:24
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:46:24
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:46:24
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:46:12
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:46:12
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:46:12
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:45:54
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:45:54
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:45:54
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:45:01
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:45:01
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:45:01
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:45:00
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:45:00
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:45:00
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:44:48
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:44:48
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:44:48
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:44:33
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:44:33
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:44:33
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:44:03
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:44:03
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:44:03
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:43:39
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:43:39
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:43:39
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:43:25
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:43:25
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:43:25
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:43:05
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:43:05
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:43:05
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:42:28
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:42:28
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:42:28
[admin login] from source 10.0.0.10, Thursday, May 07, 2020 10:42:27
[admin login] from source 10.0.0.10, Thursday, May 07, 2020 10:41:11
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:39:58
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:39:58
[DHCP IP: 10.0.0.5] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:39:58
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:38:09
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:38:09
[DHCP IP: 10.0.0.2] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:38:09
[DoS Attack: SYN/ACK Scan] from source: 193.70.80.81, port 80, Thursday, May 07, 2020 10:36:25
[DumaOS] DHCP lease change., Thursday, May 07, 2020 10:33:07
[DumaOS] DHCP new event., Thursday, May 07, 2020 10:33:07
[DHCP IP: 10.0.0.3] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 10:33:07
[DoS Attack: SYN/ACK Scan] from source: 217.182.137.219, port 80, Thursday, May 07, 2020 10:15:43
[DoS Attack: SYN/ACK Scan] from source: 147.135.252.44, port 80, Thursday, May 07, 2020 10:14:49
[DoS Attack: SYN/ACK Scan] from source: 193.70.80.81, port 80, Thursday, May 07, 2020 09:44:01
[DoS Attack: SYN/ACK Scan] from source: 139.99.125.116, port 14008, Thursday, May 07, 2020 09:41:37
[DoS Attack: SYN/ACK Scan] from source: 213.5.229.43, port 80, Thursday, May 07, 2020 09:37:27
[Time synchronized with NTP server] Thursday, May 07, 2020 09:24:38
[DumaOS] Geo-Filter cloudsync result 'true','Geo-Filter is up to date', Thursday, May 07, 2020 09:10:08
[DumaOS] Cloudsync Themes result 'false','All mirrors are down', Thursday, May 07, 2020 09:10:06
[DoS Attack: SYN/ACK Scan] from source: 66.70.162.214, port 61986, Thursday, May 07, 2020 08:28:05
[DoS Attack: SYN/ACK Scan] from source: 91.134.26.250, port 80, Thursday, May 07, 2020 08:23:01
[DumaOS] DHCP lease change., Thursday, May 07, 2020 08:06:26
[DumaOS] DHCP new event., Thursday, May 07, 2020 08:06:26
[DHCP IP: 10.0.0.7] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 08:06:26
[DumaOS] DHCP lease change., Thursday, May 07, 2020 08:06:24
[DumaOS] DHCP new event., Thursday, May 07, 2020 08:06:24
[DHCP IP: 10.0.0.10] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 08:06:24
[DumaOS] DHCP new lease allocated., Thursday, May 07, 2020 08:04:25
[DumaOS] DHCP new event., Thursday, May 07, 2020 08:04:25
[DHCP IP: 10.0.0.7] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 08:04:25
[DumaOS] DHCP lease change., Thursday, May 07, 2020 08:04:18
[DumaOS] DHCP new event., Thursday, May 07, 2020 08:04:18
[DHCP IP: 10.0.0.10] to MAC address xx:xx:xx:xx:xx:xx, Thursday, May 07, 2020 08:04:18

Changing IP addressing to static doesn't help - the same thing happens but without "DHCP lease change" in the logs. The only "solution" I have so far is to connect via ethernet.

 

 

Firmware is the latest available: Firmware Version V2.3.2.56

 

 

3 Replies

  • One small addition - it happens on both 2.4Ghz and 5Ghz. And changing wifi channels doesn't help.  

    Conection type - PPPoE, via ISP's optic fiber receiver.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Has a factory reset and setup from scratch been performed since last update?

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Give the laptop that you're experiencing the issue on a static/reserved IP in LAN Settings - use the same IP from the Device Manager that it is getting for ease. Does it still continue after this?