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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. One xbox is hard wired. I have to reboot the router multiple times to get everything back online. I am using the cm1000 modem and also the x4s mesh extender on my network.
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
1,016 Replies
I have recently acquired a XR500 and I updated to the latest Firmware 2.3.2.56. It has now been a week or two and I am repeatively (once a day) having Wifi shutdown. The logs are showning DoS attacks coming from Amazon and Facebook IP's quite frequently. I also get the following error on a wired machine when logged into the router, "Error: The operation is taking longer than expected. Please briefly wait before using this R-App." The pages that have graphics or graphs give this error, such as the netowrk monitor, dashboard, Geo Filter. If I reset the router Wifi restores but, the error messages on the DumaOS screen still display. I have turned Geo Filtering Off, port/DoS Attack off, Guest Networks are off. I am not using a VPN. CPU utilization fluctuates between 10 and 30 with occasional spikes to 60%. RAM Memory utilization is about 50% and Flash is about 60%. So I don't think the router is overloaded. Any ideas would be helpful.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What devices do you have connected to the XR wifi?
is Smart Connect enabled?
Gamer215549 wrote:I have recently acquired a XR500 and I updated to the latest Firmware 2.3.2.56. It has now been a week or two and I am repeatively (once a day) having Wifi shutdown. The logs are showning DoS attacks coming from Amazon and Facebook IP's quite frequently. I also get the following error on a wired machine when logged into the router, "Error: The operation is taking longer than expected. Please briefly wait before using this R-App." The pages that have graphics or graphs give this error, such as the netowrk monitor, dashboard, Geo Filter. If I reset the router Wifi restores but, the error messages on the DumaOS screen still display. I have turned Geo Filtering Off, port/DoS Attack off, Guest Networks are off. I am not using a VPN. CPU utilization fluctuates between 10 and 30 with occasional spikes to 60%. RAM Memory utilization is about 50% and Flash is about 60%. So I don't think the router is overloaded. Any ideas would be helpful.
- DoS Attacks is unfortunately named and really just means you've had connections to those IPs so shouldn't be causing that issue at all. Could you change your NAT from secure to open please in WAN and see if that helps. Also regarding the interface issue in System Information on the R-App panel options could you change the number of retries to 5 please and then reboot the router, see if that helps.
