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Forum Discussion
Xr500 drops internet
My router is dropping internet everyday now. I did a factory reset and still does it. Once I turn power off and back on the internet comes back. It drops everything wireless and wired devices. I rest it at 4 am this morning and it dropped out again at 8.52 this morning.
4 Replies
What is the Mfr and model# of the IP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?- arris docsis 3.1 surfboard sb8200 modem
I think the channels are in auto. As far as wireless neighbors maybe 5. It drops out everything wired and wireless until I cycle power on modem.
I would try Manual channels and see if this helps any, 1, 6 or 11 and any unused channels.
Possible ISP modem issue between that and the router.
What happens if you apply the very 1st FW for the XR500, do a factory reset then setup from scratch. If it still happens here, could be FW or HW at the router.
- Hi Steve - have you been able to install the beta firmware I sent you? This might help with the problem
