Hi, I have an XR500 with a wired connection to a PS4 pro. The problem is that during gameplay on black ops 4 I keep getting a connection interrupted error! It doesn’t kick me from the game it just leaves me able to move but everyone else is just running on the spot for a few seconds. It reconnects exactly were I was or I’ve been killed and re spawn. Never had this happen before. Has any come across this or have any suggestions. Game runs fine other than this and it’s always at the worst time when it does it.

I will try it again and let you know

I changed my comcast router to bridge mode so now my night hawk handles it all no problems for a long time now works great 👍

I see thats new 3 days ago. Might be worth a try. I would factory reset, manually load it with IE11 or FF, factory reset and setup from scratch and test. If you need to downgrade to try v20, same process accept sending v20 FW. dcontroller wrote:I see that version .10 is available. What are you thoughts on using that FW update? What is the process involved in reverting to a previous FW version?

I too have the same problem on a different game but same example I reset the router and it clears itself for that duration I’ve even set up port forwarding still happens still searching solutions

Any chance of response from NETGEAR or NETDUMA regarding this issue?

XR500 in game disconnect | NETGEAR Communities

24 Replies

lincoln_echo
Guide
Nov 02, 2018
I too have the same problem on a different game but same example I reset the router and it clears itself for that duration I’ve even set up port forwarding still happens still searching solutions
UnknownSith
Apprentice
Nov 04, 2018
Any chance of response from NETGEAR or NETDUMA regarding this issue?
- Hate
  Apprentice
  Nov 04, 2018
  I wouldn't hold your breath. Supposedly there is a firmware update in November (broad range). Netgear doesn't seem to have an urgency with the XR500. It won't be until we all start returning this paid beta router.
  - UnknownSith
    Apprentice
    Nov 06, 2018
    Still waiting on a response from netgear or netduma to try and solve this issue.
FURRYe38
Guru - Experienced User
Nov 06, 2018
Ive seen this as well. This is NOT a router issue. This is BO4 issue. Been reports of in game disconnects and boots out of game or to the dash board. Check the CoD game forum.

UnknownSith wrote:
Hi, I have an XR500 with a wired connection to a PS4 pro. The problem is that during gameplay on black ops 4 I keep getting a connection interrupted error! It doesn’t kick me from the game it just leaves me able to move but everyone else is just running on the spot for a few seconds. It reconnects exactly were I was or I’ve been killed and re spawn. Never had this happen before. Has any come across this or have any suggestions. Game runs fine other than this and it’s always at the worst time when it does it.
Maniac007
Aspirant
Jan 14, 2019
Same problem !

And... It works perfectly with my poor dlink :/
- Netduma-Fraser
  NetDuma Partner
  Jan 15, 2019
  What does the Geo-Filter ping of the game show when this happens? Is QoS being used?
  - lincoln_echo
    Guide
    Jan 16, 2019
    I turned off qos works great now no interruptions

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XR500 in game disconnect