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Forum Discussion
XR500 Internet Connection Drop
I have a xr500 that has been ramdomply dropping internet connection. Firware version V2.3.2.18. When conntion has bben lost I have unplugged my computer and plugged the computer directily into the modem and it works fine.
13 Replies
This is what worked for me when I encountered random reboots-first off upgrade your firmware to V2.3.2.22 via the administration drop down menu (firmware upgrade then click on check). After you have upgraded the firmware please do a hard reset-with the router plugged in press in and hold the reset button in for at least 15 seconds-the router will reboot in about 2 minutes. Now you have ensured that the new firmware has fully taken effect login into the router via your web browser at 192.168.1.1. Go throught the automated steps to setup your internet connection with your modem and when it gets to the wireless portion uncheck the box which enables smart connect-you should have two wireless connections (SSID's)-one for 2.4 GHz and one for 5 GHz. Take full advantage of the video(s) to get the most out of your XR500: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/A-thorough-setup-and-walk-through-video-of-the-XR500/m-p/1504254
Addendum: During the automated bandwidth detection you will see two speeds (upload and download) that your router detected, manually edit these numbers to reflect 2MB higher than the speed you are supposed to receive from your ISP (internet service provider). This helped me get the speeds I was suppposed to be getting from my ISP-in other words you don't want the router throttling your bandwidth.
- I've sent you a PM with firmware that should fix the drop issues.
Could I also get this firmware fix? Just got the router today. It's running 2.3.2.22 and dropping internet every 10-15 minutes. Thanks in advance.
Thanks I will give it a try.
I'm also having the same issue here. The router will be fine for hours and then decides not to work. The modem never drops off or loses ip. I also work for the same ISP provider as i have in my home and have checked several times just incase it was on my end. Updated firmware and still happens. Sometimes it lasts for hours, sometimes not so long. Could this be a firmware issue as well?
A quick follow up. For troubleshooting purposes, I connected the WAN port on the XR500 to an open ethernet port on my old router that is connected to my DSL modem. It has held the connection so far without dropping. Not much of a long term solution, but it may help with pinning down the problem. It would be ironic if the problem is with negotiating with the modem directly as it is also a Netgear product. I would still like to try the firmware fix if possible.
- I've sent you both the firmware to try.
