Wifi works great. Ethernet when plugged into my PC shows "Network cable unplugged" in adapter settings and has not internet. The ethernet1 light is not on. This is also after i have tried disabling and enabling the ethernet adapter. I have a Spectrum modem and 300download 10upload on wifi. Any help here??

Try different port, lan cable or different PC or other device. Cat 6 is recommended. What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Firmware is V2.3.2.134 using the cat 5e cable that was included with the router. cat 6 is going from modem to router. only numbers on the ISP modem are S/N: . CM MAC:. MTA MAC: The modem is brand new, just got spectrum internet last week and the xr500 this week.

Can you try the ethernet cable from your PC to the XR in a couple of different LAN ports on the XR? That way we'll know if it's just an issue with the LAN port on the XR or not.

There's not brand name printed anywhere on the modem case? Maybe a Hitron? FYI, please don't post Serial numbers or MAC addresses in public forums for security reasons. Hookset wrote: Firmware is V2.3.2.134 using the cat 5e cable that was included with the router. cat 6 is going from modem to router. only numbers on the ISP modem are S/N: . CM MAC:. MTA MAC: The modem is brand new, just got spectrum internet last week and the xr500 this week.

the only name on the modem anywhere is Spectrum. its the default spectrum modem they give, just modem not a 2n1 router/modem

XR500 not able to use ethernet ports

13 Replies

FURRYe38
Guru - Experienced User
Dec 04, 2022
Try different port, lan cable or different PC or other device. Cat 6 is recommended.

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- Hookset
  Aspirant
  Dec 04, 2022
  Firmware is V2.3.2.134
  
  using the cat 5e cable that was included with the router. cat 6 is going from modem to router.
  
  only numbers on the ISP modem are S/N: . CM MAC:. MTA MAC:
  
  The modem is brand new, just got spectrum internet last week and the xr500 this week.
  - Netduma-Liam
    NetDuma Partner
    Dec 05, 2022
    Can you try the ethernet cable from your PC to the XR in a couple of different LAN ports on the XR? That way we'll know if it's just an issue with the LAN port on the XR or not.

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XR500 not able to use ethernet ports