I have a Nighthawk XR500 (firmware V2.3.2.56) that seems to have performance issues that worsen over time. When the router has been running for a while, modules stop loading in the web-interface with errors like "The operation is taking longer than expected. Please briefly wait before using this R-App."Waiting, however, does not help and the module never loads. Not even after a router re-boot. Rebooting the router can temporarily resolve some issues but not all.I have experienced VOIP disconnecting after 5-10 seconds (Team Speak and Discord).Rubber-banding and package loss is also, but more briefly, helped by a re-boot. I have also reset to firmware which helps some modules load in the web-interface that did not load before, but then others fail in stead. And over time more and more fail to load.After my latest reset I get a "Device not found" error in QoS and the module for "Traffic Prioritization" (add remove devices) never loads. Is this how the router is expected to perform? Is there a more permanent fix than re-boot / reset?Is it just my device that’s broken?

What web browser are you using to access the interface? Also are you accessing via HTTPS or HTTP? In System Information in the R-App panel options change the number of retries from 3 to 5. In WAN Settings toggle SIP ALG and if you're still having an issue switch NAT to Open. Also then clear your browser cache/cookies, once you've done this reboot the router, have the issues improved?

Thank you for your reply.I use regular http on FireFox and Chrome, on PC and Mac. The issues atre the same on all platforms. Updating settings as you instructed helped loading web-interface, but in QoS I still get a "Device not found" and "Traffic Prioritization" never loads. I will leave these settings on for a few days and see if it has helped in the long run too. Thanks again, and I'll report my findings.

It sounds like a device being changed or deleted has caused both those QoS issues. Has any device been altered or removed? If so adding it back/changing the name to the original should resolve that, otherwise I think a factory reset would be the only way - not using the backup file if you have one.

I was thinking the same thing. I will try a firmware reset and manual setup this weekend. As for the "R-app taking too long to load." It only took an hour or two before the error came back and several modules failed to load. Let's see what a frimware reset does for the general performance.

Okay do the reset and then remember to change the retry attempts back to 5 and see how you get on.

XR500 Performance over time | NETGEAR Communities

11 Replies

Netduma-Fraser
NetDuma Partner
Mar 02, 2020
What web browser are you using to access the interface? Also are you accessing via HTTPS or HTTP? In System Information in the R-App panel options change the number of retries from 3 to 5. In WAN Settings toggle SIP ALG and if you're still having an issue switch NAT to Open. Also then clear your browser cache/cookies, once you've done this reboot the router, have the issues improved?
- nf_
  Aspirant
  Mar 03, 2020
  Thank you for your reply.
  I use regular http on FireFox and Chrome, on PC and Mac. The issues atre the same on all platforms.
  
  Updating settings as you instructed helped loading web-interface, but in QoS I still get a "Device not found" and "Traffic Prioritization" never loads.
  
  I will leave these settings on for a few days and see if it has helped in the long run too.
  
  Thanks again, and I'll report my findings.
  - Netduma-Fraser
    NetDuma Partner
    Mar 03, 2020
    It sounds like a device being changed or deleted has caused both those QoS issues. Has any device been altered or removed? If so adding it back/changing the name to the original should resolve that, otherwise I think a factory reset would be the only way - not using the backup file if you have one.

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XR500 Performance over time