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Forum Discussion
XR500 router blocking VOD ( VIdeo on Demand) Playback from paid streaming services
When accessing a url based .mp4 Movie, from a paid subscription service, after hitting Play the video will not initiate any playback, and the time on the playback bar is stuck on 1 sec.
Proper diagnosis of the issue has pointed to the XR500 router. The streaming video Android box was moved to a neighbors house, connected to their router, and played all the streaming VOD content videos. Next, I brought the Android box back to my house, bypassed the XR500 this time and plugged the streaming box directly into the ISP Modem. ALL VOD movies played video proving the router was causing the issue. Reconnected the XR500, reconnected the Android streaming box to the router, and again, no VOD playback from any subscribed url. Android box manufactured by BuzzTV, running current up to date firmware. I contacted the manufacturer and the VOD subscription service, both companies said the issue is in the router.
16 Replies
- First thing to do would be to disable QoS entirely from the Congestion Control menu and see if it works then, if not in WAN Settings set NAT to Open
Congestion Control is turned OFF. How do you perform a total Disable of the QoS ?
NAT setting off was already tried, thanks
- You can disable QoS fully by clicking the ≡ icon on the Congestion Control panel top left. By off what do you mean, it's set to secured or Open? Toggle IGMP Proxying as well and see if that makes a difference
What ISP modem are you connecting it to?
ISP is HTC / Horry Telephone Company. Their Modem is a Fiber 1gb unit with no information on it.
Its not really a secure method (even slightly) but you could try putting the VOD devices IP address into the XR500's DMZ. (until they find a fix for the qos issue)
It'll forward all the traffic to it.
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
