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XR500 Security
When I am attempting to log in I am asked 2 security questions. When I enter them I get a message that says these are incorrect. How can I correct this
- Good advice above, I think your only move here is to go ahead and do a factory reset
9 Replies
are you able to log into the router? if so, you can change them from within the interface.
If not and you're getting asked them to recover the password, then you'd need to factory reset to get back in and reset those questions.
No luck it brings me to password reset. When I enter my security questions it does not recognize them
eli5539 wrote:
No luck it brings me to password reset. When I enter my security questions it does not recognize them
Did you ever provide answers to those questions?
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Pro Gaming Routers - NETGEAR Communities
Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.
You might like to search there for messages related to your problem.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
