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Forum Discussion

sassyangies's avatar
sassyangies
Aspirant
Jan 12, 2021

XR500 showing my printer offline

I know this has been asked before, but I'm not finding a solution to my problem. I have an HP printer that all of a suddenly is showing offline, even though it's not. I've had it hookedup since I got this router and it's been fine, but not it won't show up online. I disconnected it and brouht my son's in to test it and same thing only it happened faster. It said online for a few weeks and not it's saying offline. 

I do not know much about routers and I'm not sure where to start. 

 

5 Replies

  • It will say online if it's not being used, if you actually try to print over the network does it work correctly?
    • sassyangies's avatar
      sassyangies
      Aspirant
      No it will not print anything. Funny thing though. There other printer that is currently packed away it shows that there as being online.
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Are you able to try a reconnect to the WiFi on the printer itself and see if it then appears?