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Forum Discussion

kenyz-21's avatar
kenyz-21
Aspirant
May 27, 2019

xr500 slow mbps

i cant use my internet speed i test it on speedtest.net but i only have 5-6mbps and originally i have a 1gpbs here in japan when i use my old router my internet speed was like 624mbps 

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Wired or wireless speed testing? 

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Are you testing using an ethernet cable and have you disabled QoS in Anti-Bufferbloat options? Sometimes it can take time for the modem to adjust to a new router, during that time the speed can be slower. You could give the XR500 the MAC address of the previous router in Internet Setup and this may resolve it.
      • kenyz-21's avatar
        kenyz-21
        Aspirant

        yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now tnx for advice 

    • kenyz-21's avatar
      kenyz-21
      Aspirant

      i dont understand sir but i am using cat7 ethernet cable and i have hikari internet here in japan 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware is currently loaded?
    What is the Manufacturer and model# of the ISP modem the NG router is connected too?

      • kenyz-21's avatar
        kenyz-21
        Aspirant

        i tried it but it didnt work i try my speed test in my old router i got this speed in speed test but in my netgear xr500 i only have 20-50 mbps by the way i am using PPPoE