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Forum Discussion
kenyz-21
May 27, 2019Aspirant
xr500 slow mbps
i cant use my internet speed i test it on speedtest.net but i only have 5-6mbps and originally i have a 1gpbs here in japan when i use my old router my internet speed was like 624mbps
10 Replies
- FURRYe38Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Wired or wireless speed testing?
- Netduma-FraserNetDuma PartnerAre you testing using an ethernet cable and have you disabled QoS in Anti-Bufferbloat options? Sometimes it can take time for the modem to adjust to a new router, during that time the speed can be slower. You could give the XR500 the MAC address of the previous router in Internet Setup and this may resolve it.
- kenyz-21Aspirant
yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now tnx for advice
- kenyz-21Aspirant
i dont understand sir but i am using cat7 ethernet cable and i have hikari internet here in japan
- FURRYe38Guru - Experienced User
What Firmware is currently loaded?
What is the Manufacturer and model# of the ISP modem the NG router is connected too?- Netduma-FraserNetDuma PartnerDid you try the MAC address suggestion I gave you?
- kenyz-21Aspirant
i tried it but it didnt work i try my speed test in my old router i got this speed in speed test but in my netgear xr500 i only have 20-50 mbps by the way i am using PPPoE