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Forum Discussion
XR500 Trend Micro HouseCall for networking reporting problems.
Been having some WiFi networking problems and I ran Trend Micro's House Call free utility. After it scanned the network, a window popped:
Network Error E0FF001
but gives no hint what that means or how to fix it. TM's community forum ... don't see any way to join it at their website. Google search no joy.
Ran a different House Call product. It comes up with the following, and I have no clue what to do about it either. Any help is GREATLY appreciated.:
10 Replies
- As far as I can tell the screenshot you've provided is just reporting that there is a port open. Have you done any port forwarding/used DMZ etc? What exactly are the WiFi issues you've been experiencing?
Yes, Sir. It is an SMB port and the Trend Micro describes it as a 'risk' ... commonly used for Ransomware instrusions. Oddly enough, my research says it is a setting that GearHead told me to set in order to access my USB drive on the router. These are those instructions (which I assume is what is turning on that port):
Go to gpedit.msc
Under Group policy editor access the following :-
->Computer configuration\administrative templates\network\Lanman Workstation
->"Enable insecure guest logons"
#Go to services.msc
The following should to set to Automatic[Delayed Start]
->Function Discovery Provider Host
->Function Discovery Resource Publication
#Go to Programs and features
Under Turn on Windows Features
->SMB-1.0 File sharing and support all three items should be enabled.It is more the other error given ... E0FF0007 which I find NO information on ... anywhere.
Problems are Explorer stops responding (99% of the time) whenever I have it access that USB drive attached to the router (which is mapped to M:). I have other machines set up the same way with no problems at all. Almost ready to do a W10 install from an .iso file.
- I couldn't help with that error fortunately as it's not something I'm familiar with. I wouldn't worry about the port. So less WiFi issue more an issue with ReadyShare really? Is the USB one of the drives supported by the XR500? You can find out here: https://kb.netgear.com/18985/Will-my-USB-drive-work-with-ReadySHARE
What kind of WiFi problems are you having?
Stop using this House Call tool if you can't get support for it. Contact the Mfr about it.
FURRYe38 wrote:What kind of WiFi problems are you having?
Stop using this House Call tool if you can't get support for it. Contact the Mfr about it.You may have a good point. Been jusing HouseCall for years, ... but it is now updated.
I was not clear. Not actually having problems with WiFi but with Readyshare. Being HouseCall has a 'network' scan in it, thought it would help me with Explorer stopped responding whenever I access Readyshare .... on that machine only. No problem on other machines. HouseCall is throwing a couple of peculiar errors ... and in fact, different install results. One time it gives the mystery error, next time it opens to an unusable window. Solid red, no minimize/restore down/close buttons.
I finally was able to send an email to Trend Support. Waiting for a response.
Back to the main problem .... Explorer stops responding whenever I try to access Readyshare.
Any differences between the one PC that isn't working and the others that do work?
Are PCs wired or wireless connected?
I would compare any differences with the one PC that is failing and one PC that works.
Be sure that any security programs are disabled while troubleshooting.
Try safe mode with networking enabled.
Maybe this house call progeam error will lead you to the problem on this one PC when the Mfr responds to you.
