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XR500 V2.3.2.40 Firmware Does Not Connect
I have attempted to update my XR500 router to V2.3.2.40 four times now with no success.
Even when following the correct methods of installing the firmware it will not connect to the WAN port and my wireless devices will not connect.
I can get the internet to connect and light to turn white only after I conduct the update and then turn off and on the modem but if I reboot the router it will again not connect to the internet and even then wireless on either the 2.4 or 5Ghz will not work.
I have done both a hard reset as well as used the router interface to reset the device.
After updating the firmware, I reset the device and manually added the settings again.
I am directly wired to the router.
I have cleared the browser cache before attempting the update.
VPN, QoS, Geo-Filter, Smart Connect, VLAN/Bridge, Port Forwarding and Triggering are all off.
The only changes I had made were to the name of the device and wireless name and channels as well as having UPnp on.
I eventually had to roll back to V2.3.2.32 of the firmware which has worked and all my devices with the very same settings were able to connect.
I finally had the opportunity to test the settings that you had recommended.
Attempting to set the router to a static IP address was unsuccesful but changing only the MAC address to the previous router was. This allowed me to update to V2.3.2.40 firmware as well as connect most of my devices without having to reboot them.
Thank you for all your assistance.
14 Replies
So just to make sure I understand:
- Everything works on .32
- Upgrading to .40 completes
- After upgrade, you have no Internet. You can still access the user interface, but there's no Internet through the router
- Downgrading back to .32 restores Internet again
Is that all correct? Very odd if so. Did you try a factory reset after install of .40? Might be worth doing this to initiate the first installation tour you see on first use.
Yes. All those statements you have listed are correct.
I did not do a factory reset on the first two attempts but did on the last two.
- Once on .40 did you attempt the Internet Setup Wizard to see if you could regain a connection that way? Do you use PPPoE for your connection?
