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Johnny_Cao1's avatar
Johnny_Cao1
Aspirant
Jun 20, 2021

XR500 wifi No Internet

One day i was playing somegame but then noticed that i was lagging. So i thought i could fix it by resetting the router. After resetting the router and when i try to connect to it. it keeps saying No internet connection. Im also mentioning that the SSID wont show up on my pc network list but it shows on other devices like: My ipad, My phone and my friends pc. Please help me i've been resetting the router many times but all show the same result.

 

IM SO STRESSED ITS BEEN 1WEEK AND A HALF!

14 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Hard to tell what is going wrong with so much missing detail from you.

     

    Start by telling people what the modem is in front of the router.

     


    Johnny_Cao1 wrote:

    Please help me i've been resetting the router many times but all show the same result.

     


    That's going to get you nowhere if you keep getting it wrong.

     

    As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

     

    The XR500 is a Gaming Router. You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so there may be useful responses here, but the XR500 has its own operating system and is not like the average Nighthawk router, you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Pro Gaming Routers - NETGEAR Communities

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • What is your modem model that the XR is connected to? Do other devices get an internet connection through the router or is it just the PC?
    • Johnny_Cao1's avatar
      Johnny_Cao1
      Aspirant

      its in router mode and its just my pc that doesnt show up in the network list. Other devices can see the wifi and connect to it while my pc doesnt show any sign of the router.


      Netduma-Fraser wrote:
      What is your modem model that the XR is connected to? Do other devices get an internet connection through the router or is it just the PC?

       

      • Netduma-Liam's avatar
        Netduma-Liam
        NetDuma Partner

        After resetting the XR, you'll need to go back to the interface at 192.168.1.1 or routerlogin.net and complete the setup wizard, you won't have an internet connection until you've completed this.