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Forum Discussion

Albo718's avatar
Albo718
Aspirant
Jun 16, 2019

XR500 won't connect to Internet

3 Replies

  • Netduma_Alex's avatar
    Netduma_Alex
    NetDuma Partner
    Jun 17, 2019

    Gonna need some more information. What's your network setup? What modem are you using? Is the modem connected to the WAN port of the XR500? Could you get internet with a previous router? Does the modem get a connection on it's own? Have you gone through the setup wizard of the XR500 to find the right connection type? If you need PPPoE, do you know your ISP's login info?

    • Albo718's avatar
      Albo718
      Aspirant
      Jun 20, 2019

      Hey Alex,

      I tried bridge mode on my verizion fios g1100 router. It connected fine to the netgear router but still no internet. I removed the Netgear router, reset my Verizon router and it still works and gets Internet. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 21, 2019

        Modem Combo Units:
        Couple of options,
        1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.