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Forum Discussion
XR700 DHCP, No Internet, Dropping Connection, Bad Coverage
I can't tell you how disappointed I am with the XR700. I am not an IT perfessional but this isn't my first rodeo. I have had issues getting DHCP to work correctly. It starts off ok and any little change, even an SSID, and the next time I connect it tells me it's secure and no internet. I can plug in a static IP but if I wanted that I would have payed $100. I tried several factory resets, different firmware revision, nothing works as expected. My current installed firmware is the latest, 1.0.1.20. I was excited about the DUMAOS, doesn't work worth a **bleep**. The network map is useless, things keep poping on and offline incorrectly. Yes, I know it has a 30 sec refresh or so I hear. I had to disable smartconnect, to prevent connections from hunting between band and dropping connections. When it sort of works, the coverage isn't even as good as my R7000. Yes, the R7000 I wanted to replace does all of these things and gives me a table of actual devices that are on my network. So, the $400 question is, "Does anyone know if this is a fluke or just a piece of crap?" I've had 4 or 5 Netgear routers and only upgraded for new features or performance. This community is my last chance before Amazon is getting a return and I go with ROG.
10 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? IF so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.What is the size of your home? Sq Ft?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Check out this pic. This should have tipped us both off. Never Again!
ShooterStein wrote:I can't tell you how disappointed I am with the XR700. I am not an IT perfessional but this isn't my first rodeo. I have had issues getting DHCP to work correctly. It starts off ok and any little change, even an SSID, and the next time I connect it tells me it's secure and no internet. I can plug in a static IP but if I wanted that I would have payed $100. I tried several factory resets, different firmware revision, nothing works as expected. My current installed firmware is the latest, 1.0.1.20. I was excited about the DUMAOS, doesn't work worth a **bleep**. The network map is useless, things keep poping on and offline incorrectly. Yes, I know it has a 30 sec refresh or so I hear. I had to disable smartconnect, to prevent connections from hunting between band and dropping connections. When it sort of works, the coverage isn't even as good as my R7000. Yes, the R7000 I wanted to replace does all of these things and gives me a table of actual devices that are on my network. So, the $400 question is, "Does anyone know if this is a fluke or just a piece of crap?" I've had 4 or 5 Netgear routers and only upgraded for new features or performance. This community is my last chance before Amazon is getting a return and I go with ROG.
I hate to say it but I think you know the answer to your question. You have purchased a piece of crap. I know as I purchased the same router exactly 1 year and 1 month ago. I also purchaed the xr500 before that. I've been fooled twice now for a total of $700. I to have have an older r7000 with DD-WRT on it. I've had to fire it back up becuase the XR700 is having serious issues with DHCP.I intitally hated the router becuase the VPN features are so unreliabble but now I'm really ticked off. I wanted to have the best so I spent the moeny. I'm so foolish.For the record, I am an IT professional with 20+ years experience. 5 of those years was working for a company that did nothing but build, sell and support internet equipment. To all the helpful people on this forum, no need to ask me to try everything. I assure you, I've been dealing with this for over a week and I have tried it all. But thanks anyways, there are a lot of helpful people on this site. At least Netgear has that going for them.The DHCP issue just showed up for seemingly no reason. The 1.0.1.20 was released a few days later. This made me think that maybe Netgear/Dumaos knew about the problem and 1.0.1.20 was the fix. Nope, it did nothing for me. I'm not going to get into how terribble the Dumaos is. It's super cool looking with all the colors and graphs and lights. But that's where it stops. Everything else about the router is subpar. If you bring up an issue with Dumaos, the answer the question with "Why do you want to do that with your router?" Are you kidding me? It's a $500 router. It should do $500 router things!They just dropped the price to $350. You know what that means? A new router is about to be released. XR1000 or something. Don't be fooled, it's going to be just as terrible as the XR500 and the XR700.I'm going to call Amazon and beg them to take this piece of junk back. If not, I will beg someone on eBay to buy it.Please don't waste anymore of your time. You will regret it. I'm 100% sure of that. Good Luck! =)I appreciate the feedback. I didn't mention it beacuse I was interested in the response I would get but I'm a veteran electrical controls engineer. There is no doubt that there is a firmware issue with this router. Conceptually, it's got some perks but if you can't make it preform basic router functions what good are the fancy colored DumaOS screens worth. I don't even trust what they show me. The coverage issue was only an exclaimation point on the performance. I would have let that slide if 90% of the other things works. As far as the NAT response, it's not that. I hope Netgear understands that for a premium price the customers are expecting a premium product. For me, after 20 years of Netgear, I'm looking elsewhere.
Maybe next time give feed back to the question presented as well. Can't help you out if you don't help us.
FYI, the picture in the post with the GREEN check marks? Means those problems were solved.
Good Luck.
ShooterStein wrote:I appreciate the feedback. I didn't mention it beacuse I was interested in the response I would get but I'm a veteran electrical controls engineer. There is no doubt that there is a firmware issue with this router. Conceptually, it's got some perks but if you can't make it preform basic router functions what good are the fancy colored DumaOS screens worth. I don't even trust what they show me. The coverage issue was only an exclaimation point on the performance. I would have let that slide if 90% of the other things works. As far as the NAT response, it's not that. I hope Netgear understands that for a premium price the customers are expecting a premium product. For me, after 20 years of Netgear, I'm looking elsewhere.
