NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
2.4hz bands
I am not seeing what channels are being used for the 2.4hz band devices in the Orbi app, only 5hz nd 6hz. And is there a benefit to dedicating a set channel versus letting the router select. It seems that for the 5hz it's using an "average" or worse channel when there are better choices.
Orbi 770, two satellites.
6 Replies
What mobile platform are you using? Anroid or Apple?
What FW version is loaded on the 770 series?
I can see which frequency the device is connected at with my 770 series and Orbi app on my Iphone 12 Pro Max:
Android, FW 10.5.20.3
And I can see devices connected to the 2.4hz band, but when I use the Wifi analytics and go to network status, I can see my SSID when I filter for 5hz, but when I filter for 2.4, all I see is an SSID that starts with NTGBH_... don't see a list with my SSID
I see mine on my Android pad:
However notice if I leave it, it seems to disappear:
Not if this is a refresh issue ot the app doing another scan and doing other things.
You might shake the mobile device and do a submit bug report thru the app. Take screen captures of what your seeing to submit with the report.
Hello birdsafe ,
Welcome to the NETGEAR Community!
The Orbi Mesh systems ship with a general configuration that works out of the box. Based on your location there may be better channels available due to the network traffic on the existing channels. The best channels are considered to be the best because it has the least network traffic. However, the congestion level of the network channels are subject to change. If you decided choose a specific channel, please be sure to verify it is not congested by verifying the success of the network packet delivery.
Best,
Kevin
Community Team
Any progress on this?
That is what I am doing, however the app will not show 2.4hz networks when filtered for that band.
