Anywhere Access - Already Assigned to Account

Question

I have the new 971 Orbi System with 4 satellites.&nbsp; Works great but I cannot set-up Anywhere Access as it looks to still be assigned to a previous account I used with this system.&nbsp; Of course my complimentary support is now expired, there is no way to purchase coverage as it looks like I am past the window which leaves me with a problem.&nbsp; I need access to to support to reset the cloud assignment so I can use this feature.&nbsp; However there system basically locks you out from any form of support after this.&nbsp; Is there any way to contact Netgear to fix this issue.&nbsp; I paid over $3000 for this system and not having options to contact support, purchase support for something so small.&nbsp;&nbsp;

FrumpyGrandpa · Answer

Have you tried this:Do a Factory Reset on the routerDelete and reinstall the Orbi app on your smartphoneConnect the smartphone to the Orbi using the default credentials printed on the product labelUse the Orbi app to set up and configure the router. (I would use exactly the same WiFi credentials so that every WiFi device in the house will connect automatically.)Once the system is set up, navigate to the app 'Settings' and see what it says under Anywhere Access&nbsp;

Hawkins74 · Answer

I did try this but will give this another attempt. &nbsp;Ill report back once I complete this. &nbsp;

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Anywhere Access - Already Assigned to Account

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