can not renew license

Question

can not renew license in the Orbi app on my smart phone.&nbsp; There is a banner - says license expires 2021-3-10. Save 35% now.&nbsp; Nothing happens when I try to slide the banner.&nbsp; I read in the community notes that some people reloaded the app and then the banner worked.&nbsp; I've reloaded the app and the banner still does not work.&nbsp; What can I do?

Christian_R · Answer

Hello VB_RC,

&nbsp;

May you reinstall the Orbi app and power cycle your Orbi router.

&nbsp;

Christian&nbsp;

VB_RC · Answer

Christian: HI and thanks for your email.

I want to clarify a few things.

(1) Do I need to power cycle only my Orbi router or the Orbi network (my cable provided modem and my Orbi router)? I thought I should do both.

(2) After I turn off/unplug the Orbi router, I need to unplug the 2 wall plug satellites - correct?

(3) A netgear article says I need to turn off or shut down all of the devices that are connected to the router's network. I assume this would mean my TVs and iphones only. There are several apps on our iphones that connect to WiFI so I don't need to do anything with them (e.g. our kitchen stove and thermostats are connected thru WIFI). Is this correct?

Thanks so much for your assistance.

VB_RC · Answer

Christain: HI&nbsp; I realize you may be very busy but I would greatly appreciate a response to my questions on power cycling.&nbsp;&nbsp;Thanks and have a great day.&nbsp;

Christian_R · Answer

Hello VB_RC,&nbsp;

&nbsp;

I would recommend power cycling the Orbi router only and reinstalling the Orbi app. If you can also provide a screenshot of the banner in the Orbi app that would be awesome.

Thanks,

Christian&nbsp;

VB_RC · Answer

Hi Christian:ok -- I will try your recommendation later today.&nbsp;&nbsp;I have attached a document which shows the banner in the Orbi app of the 35% off.&nbsp;&nbsp;

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can not renew license

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