Cannot use Anywhere access any more

Question

My&nbsp;Orbi Router Model RBR10 does not seem to have the Anywhere access feature any more. It was working some 2 or 3 years ago but now I cannot use or enable it. According to this article it would be rather simple, but the "Anywhere access" does not appear as an option under Settings in the Orbi app menu.&nbsp;https://kb.netgear.com/000058239/How-do-I-enable-or-disable-Anywhere-Access-on-my-NETGEAR-Orbi-or-Nighthawk-router&nbsp;Also logging in on the Orbi app does not work. If I try that I get an error message to appears for a very short time saying something like: "Device not recognized" and then a message that stays: "Login denied".

CrimpOn · Answer

The user is correct.&nbsp; Netgear has removed Anywhere Access from the Android version of the Orbi 'app'.
(I believe this has been reported on the Forum already.)
Just now, I installed the Orbi app, version 2.41.2.4183 for the first time on a new Android tablet.&nbsp; Although connected locally, the Settings screen does not have an entry for Anywhere Access.&nbsp; Thus, there is no way to activate it.
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My Android phone, running the same version of Orbi app, connects by default using Anywhere Access and says that Local Access is available. Anywhere Access appears on the Settings menu. If I attempt to disable Anywhere Access, the app refuses saying that it is necessary for connecting remotely. (duh)&nbsp; 
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I shook the tablet and created a Bug Report. (Takes a LOT of shaking to get the Bug Report to appear on a tablet!)
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Thus, Anywhere Access can no longer be enabled on the Android version of the Orbi 'app'.

CrimpOn · Answer

Yes, this is exactly the problem.&nbsp; When Anywhere Access has been enabled on the Android 'app', the app defaults to Anywhere Access and cannot be disabled.&nbsp; When connected Locally, there is no menu option to enable Anywhere Access.
Users who have not previously enabled Anywhere Access are unable to.&nbsp; (i.e. "screwed")

FURRYe38 · Answer

The manual is out of date and should be updated. Remote Management was removed and only Orbi app was able to remotely access Orbi systems with Anywhere Access with limited features.&nbsp;
https://kb.netgear.com/000062097/Remote-Management-is-now-Anywhere-Access-in-the-Nighthawk-and-Orbi-appshttps://kb.netgear.com/000065071/Why-is-the-Remote-Management-feature-being-removed-from-NETGEAR-routers
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Been hearing there maybe some Google Pixel issues and Orbi systems. Something NG and Google will need to take a closer look at.&nbsp;
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I passed this to NG for some review. You should open up a support ticket with NG and maybe Google and see if this can get resolved.&nbsp;
https://my.netgear.com/support/contact.aspxhttps://www.netgear.com/support/contact.aspxThen clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

CrimpOn · Answer

rbadi76&nbsp;wrote:
&nbsp;Remote Management cannot be found there. 😕

This is correct.&nbsp; Netgear announced the Orbi 'app' as a replacement for Remote Management, and clearly has not updated the RBR10 or RBR50 User Manual since 2021.&nbsp; Even though Remote Access was encrypted (https), the "Powers that be" decided to remove the remote web access option entirely.&nbsp; I, personally, was sorry to see it go.&nbsp; The default setting was disabled, so the feature, and any potential vulnerability, was only there when deliberately enabled by the user.&nbsp; Since the Orbi 'app' has never implemented the ability to manage 'advanced' features, I find this decision unfortunate.&nbsp; Users now have only one method to access advanced features remotely: enable OpenVPN on the router (also an encrypted protocol).

FURRYe38 · Answer

Might try a full on factory reset on the RBR and RBS and setup from scratch using a wired PC and web browser:
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
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Once all setup again, then try to log in with Orbi app.

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Cannot use Anywhere access any more

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