Can't Log In From App

Question

Seems like after a recent firmware update, I can no longer log into the router from the Orbi app. It asks for the login credentions of which I use admin and the same password I use on my laptop, but I get the message "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device."

I have rebooted the router several times. I've cleared cache and data on the app. I've deleted and reinstalled the app. I can use a web brower on my phone (Samsung S21, Android 15) and get logged in. I've even changed the router password but still no luck.

Any ideas?

FURRYe38 · Answer

This is a community beta forum only, differs from the beta project back then. Will get you access to this one I linked to using your current user name here.

FURRYe38 · Answer

What Orbi model do you have? RB????
&nbsp;
There seems to be others posting about this and we've make NG aware of this.&nbsp;
Please shake the mobile device with orbi app running at this screen and submit a report thru the app
&nbsp;
&nbsp;
What firmware version is on the Orbi system?&nbsp;
What Orbi app version do you have?&nbsp;
&nbsp;

robkwil61 · Answer

Thanks!&nbsp; It is the RBE971.&nbsp; I looked around and didn't see any discussions related but glad to hear I'm not alone.&nbsp;&nbsp;I did shake and report the bug.&nbsp;App version is 2.46.0.4809 and the firmware is 9.13.1.5_1.3.30

FURRYe38 · Answer

Are you apart of the beta group or did your unit receive an auto update?&nbsp;

robkwil61 · Answer

Auto update. Didn't even ask. Though I was in the beta testing for this router. I'm aka muzicman61.&nbsp;&nbsp;

Forum Discussion

Can't Log In From App

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