Circle Passcode w/RBK50

Question

I had setup the Circle after starting use my new Orbi RBK50. But I uninstalled the Circle in my mobile accidentally. When I re-install the Circle App, its need enter passcode, I selected the option "I'm the only Circle admin" then wait the SMS, but never receive message. Actually I forgot which phone number submitted before.

How can I reset the Circle App? Or how can I take the passcode from email or other way? Thanks!

Christian_R · Answer

donlo - I have sent you a message. Please check your inbox.&nbsp;

Regards,

Christian&nbsp;

mal0 · Answer

Hello,After a cable connexion crash, i rebooted everything&nbsp; (my cable modem &amp; my Orbi)I can't logged into Circle so i removed the circle app on my phone and redownloaded a fresh copyAfter i reinstalled it, the app ask me a code i can't findI Tried "i'm the only administrator" but don't receive the smsPlease helpModel : RBK20RegardsMal0

Christian_R · Answer

Hello mal0,&nbsp;

&nbsp;

I will need the following info so that I can validate and retrieve the passcode from our system.&nbsp;Please send me the requested info in a private message.

&nbsp;

Name:

Email:

Model Number:

Serial Number:&nbsp;

&nbsp;

Thanks,

Christian

drswood2 · Answer

I had to reinstall my Circle app because it just quit working. Credit card info is correct, Orbi is working and ATT router/modem all okay. Circle app is trying to me a code to an old cell# and I have no idea how to change this setting. I am the only "administrator" and have found no way to check the profile information. help!

Christian_R · Answer

Hello drswood2,&nbsp;

&nbsp;

I will need the following info so that I can validate and retrieve the passcode from our system.&nbsp;Please send me the requested info in a private message.

&nbsp;

Name:

Email:

Model Number:

Serial Number:&nbsp;

&nbsp;

Thanks,

Christian

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Circle Passcode w/RBK50

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