IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Question

After updating my iOS app to 2.9.6.0, the app can no longer detected my 2 satellites are connected. They show offline. Using the browser to run the web interface has no issue finding the router and both satellites and devices connect fine. Firmware on all 3 is v2.7.2.104. I have uninstalled the app, removing all data and reinstalled with the same result.

Thank you

Christian_R · Answer

Hello Dabbit,

&nbsp;

May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again.&nbsp;

&nbsp;

Regards,

Christian&nbsp;

Dabbit · Answer

Thank you for your reply.&nbsp;Why would it be the hardware if access via browser see all 3 online? &nbsp;It’s the app.&nbsp;

FURRYe38 · Answer

Try the reset of the RBR and RBS and run thru the setup wizard as suggested. A reset also clears out misconfigurations.

Dabbit wrote:
Thank you for your reply.
Why would it be the hardware if access via browser see all 3 online? It’s the app.

Licorice1978 · Answer

I did a reset and reconfigured the router and the satellites. Didn't work. The app does nog show the correct information and the web interface does show 'online' with an IP.

Christian_R · Answer

Hello Licorice1978,

&nbsp;

We recently released a new Orbi app version for iOS. May you reinstall the Orbi app.

&nbsp;

https://apps.apple.com/us/app/netgear-orbi/id1182184397

&nbsp;

Christian&nbsp;

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IOS app 2.9.6.0 cannot detect rbs50 satellites connected

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