It keeps telling me there is no internet and won’t let me connect with the anywhere access

What Orbi model system do you have? 

What mobile platform do you have Orbi app installed on? 

Can you access the system at 192.168.1.1 using a PC and web browser? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Can you try a factory reset on the system and setup from scratch using a PC and web browser and walk thru the routers setup wizard. Then after that completes, try accessing the system using Orbi app? 

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

or Orbi Systems Manual Factory Reset Process | NETGEAR Communities

Then:

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities