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Forum Discussion
Just changed suppliers and now app doesn't recognise my computer or other devices
Hi All, bought an Orbi RBK352 and installed it a week ago. It worked perfectly and all my devices showed up. I changed suppliers a week ago and now the orbi app says I have 500+mbs and speedtest says from 40 -150.
I rebooted by orbi as not all of my devices were showing. Now only Hybroad and my phone are showing.
Without Orbi recognising my computer does this mean the local speed of Orbi is not the speed my computer can run at?
Hope this makes sense
Ardy01
3 Replies
I changed suppliers a week ago and now the orbi app says I have 500+mbs and speedtest says from 40 -150.
Can you test with the PC connected via both ethernet and wifi?
Do you know what wifi chipset you are using in the PC?
What is the make/model number of the NBN modem?
How to connect devices depends on how the user wants to configure the network.
- The typical practice is to connect the customer router to the ISP device, disable any WiFi features on the ISP device (to avoid conflicting radio signals), and connect everything the customer owns to the customer router (WiFi and wired).
- Some users design more complicated networks, where some devices are connected to the ISP router and some devices are connected to the customer router.
The Orbi app reports the results of an Ookla Speed Test performed on the Orbi router. Speed tests performed on user devices report the results from either an app on the device or from a web connection to the Ookla test servers. Tests performed on devices connected via WiFi almost always report slower speeds than tests performed on devices that are 'wired' to the router.
Just another thought. DO you connect your computer to the Orbi or the NBN modem?
