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Timothy88's avatar
Timothy88
Luminary
Mar 23, 2022
Solved

Latest update not showing router image

Router image not showing on main or firmware update screen in latest update (V2.15.1.2)

I submitted a bug. Amazing how this could get through testing.

  • Timothy88 did the new iOS Orbi app resolve your initial first post? 

    Should now be at v2.16.0.286 for iOS.

45 Replies


  • Timothy88 wrote:

    Router image not showing on main or firmware update screen in latest update (V2.15.1.2)

    I submitted a bug. Amazing how this could get through testing.


    Router image shows on my Android app V2.15.1.2104

  • I have the same problem. My Orbi app for iOS is updated to version 2.15.1.2 and the router image is no longer visible on the main screen.
    • Donut950's avatar
      Donut950
      Aspirant
      I downloaded the Orbi app on an Android phone and the router image is shown correctly.
      I’m not sure, but I think it could be a bug in the Orbi app for iOS.
    • Timothy88's avatar
      Timothy88
      Luminary

      Well at least I'm not the only one. Where's the QA?  

      And why can't we get landscape on an ipad?  

      Software and QA do not seem to be a strong part for Netgear.  Seems like they throw stuff out and rely on the end user to do their testing.

      • FURRYe38's avatar
        FURRYe38
        Guru

        Did you un-install the Orbi app and then re-install the app as others did to resolve this? 

        What FW is loaded on your Orbi system? 

         

    • Timothy88's avatar
      Timothy88
      Luminary

      My guess is there will be an update to the Orbi app that will fix the missing router image.  Again not a big deal functionally just does not instill much confidence.  It just seems like every time Netgear rolls out and update they break something that they shouldn't have had to go near. Is their code that fragile?  And again why can't we get landscape on a tablet?  How long have tablets been out?

       

      • Foden's avatar
        Foden
        Apprentice

        I agree, but there are tons of apps that don't switch out there - this isn't unique 

    • Timothy88's avatar
      Timothy88
      Luminary

      That doesn't look like an iOS device?  There are previous posts that indicate that it works on android and not ios

       

  • Great to see this is happening to many others - 

    i have shaken my phone many times to no avail or response from Netgear/Orbi - I am using the latest firmware.

    • FURRYe38's avatar
      FURRYe38
      Guru

      Thanks for letting us know. I have passed this onto NG for review. They know about. Please be patient. 

      I recommend that you don't remove and re-install the app. I found that doing this, the app will no longer connect to the Orbi system. 

  • Timothy88 did the new iOS Orbi app resolve your initial first post? 

    Should now be at v2.16.0.286 for iOS.

      • Timothy88's avatar
        Timothy88
        Luminary
        Satellite image is not showing in network map screen in latest app release for iOS devices at least. App version 2.17.0.171