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Forum Discussion
Timothy88
Mar 23, 2022Luminary
Latest update not showing router image
Router image not showing on main or firmware update screen in latest update (V2.15.1.2)
I submitted a bug. Amazing how this could get through testing.
Timothy88 did the new iOS Orbi app resolve your initial first post?
Should now be at v2.16.0.286 for iOS.
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Timothy88 wrote:
Router image not showing on main or firmware update screen in latest update (V2.15.1.2)
I submitted a bug. Amazing how this could get through testing.
Router image shows on my Android app V2.15.1.2104
- FodenApprentice
Shows for me too, same version
- Donut950Aspirant
- Donut950AspirantI downloaded the Orbi app on an Android phone and the router image is shown correctly.
I’m not sure, but I think it could be a bug in the Orbi app for iOS. - Timothy88Luminary
Well at least I'm not the only one. Where's the QA?
And why can't we get landscape on an ipad?
Software and QA do not seem to be a strong part for Netgear. Seems like they throw stuff out and rely on the end user to do their testing.
Did you un-install the Orbi app and then re-install the app as others did to resolve this?
What FW is loaded on your Orbi system?
I someone I know if theres is working on v.13 on there 7 series and the image appears.
- Timothy88Luminary
My guess is there will be an update to the Orbi app that will fix the missing router image. Again not a big deal functionally just does not instill much confidence. It just seems like every time Netgear rolls out and update they break something that they shouldn't have had to go near. Is their code that fragile? And again why can't we get landscape on a tablet? How long have tablets been out?
- FodenApprentice
I agree, but there are tons of apps that don't switch out there - this isn't unique
- Timothy88Luminary
That doesn't look like an iOS device? There are previous posts that indicate that it works on android and not ios
- FodenApprentice
That's Android
- wifibluesLuminary
Great to see this is happening to many others -
i have shaken my phone many times to no avail or response from Netgear/Orbi - I am using the latest firmware.
Thanks for letting us know. I have passed this onto NG for review. They know about. Please be patient.
I recommend that you don't remove and re-install the app. I found that doing this, the app will no longer connect to the Orbi system.
- Gudel2Apprentice
Yep same here also, no router display
Timothy88 did the new iOS Orbi app resolve your initial first post?
Should now be at v2.16.0.286 for iOS.