LBR20 Anywhere Access “device already registered”

Question

Hi,Looking for help from netgear support. I’m trying to use anywhere access on my LBR20 and it says “this device is already registered” with an email that’s not mine. Thanks&nbsp;&nbsp;

CrimpOn · Answer

A truly awkward situation. When the original owner who registered the product with Netgear got rid of it, they obviously neglected to "unregister" it.&nbsp; If there was some way to contact the original owner, they could fix the whole thing in a few minutes.&nbsp; Netgear, of course, is not going to provide the email address so that you can contact the person yourself.
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Bummer.
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I would think that the Orbi 'app' would not function with the router in any way.(not just Anywhere Access)
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If the goal is to administer the Orbi system when not able to connect locally to the web interface, an alternative is to enable OpenVPN on the router.&nbsp; See page 111 in the LBR20 User Manual:
https://www.downloads.netgear.com/files/GDC/LBR20/Orbi_LBR20_UM_EN.pdf&nbsp;

FURRYe38 · Answer

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Registration-and-Un-Registering-products-Help/td-p/2184315/jump-to/first-unread-message
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If that fails, you'll need to contact NG phone support and have them help you to resolve that:
https://my.netgear.com/support/contact.aspxhttps://www.netgear.com/support/contact.aspxThen clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

michaelkenward · Answer

berderking&nbsp;wrote:
Hi,
Looking for help from netgear support. I’m trying to use anywhere access on my LBR20 and it says “this device is already registered” with an email that’s not mine. 
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Is this LBR20 new or second hand?

berderking · Answer

michaelkenward&nbsp;2nd hand and netgear says they can't help since I don't have the original receipt.Any ideas?

FURRYe38 · Answer

Doesn't need to be registered. Since the unit has already been thru a 1st owner and warranty has probably long expired. You can use it as is with out it being reg'd.&nbsp;
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Can try a factory reset on the system and setup from scratch using Orbi app and see if this can complete with the Orbi app connected and logged in to your NG account. Then see if AA works. I may not though.&nbsp;
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LBR20 Anywhere Access “device already registered”

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