nighthawk appp

Question

Netgear CAX80 Cable/Modem using nighthawk app. The app is stating "Your Cable Router is offline or not activated", but I am online and things seem to be working correctly. Can anyone help? TIA, Lou F.

FURRYe38 · Answer

I see some channels are that the power is on the low site or too low on some channels. Power levels should be brought up a bit more:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
I see some correctables across all channels that should be mostly zeros.&nbsp;
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Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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joelthompsons · Answer

Hi Lou,If you are able to access the internet and your Netgear CAX80 modem is working correctly, but you're still seeing the "Your Cable Router is offline or not activated" message in the Nighthawk app, there are a few things you can try:Check for updates: Make sure you have the latest version of the Nighthawk app installed on your device. You can check for updates in your device's app store.Restart the app: Close the Nighthawk app and then reopen it. This may help refresh the app and clear any errors.Check your device's connection: Make sure your device is connected to the same Wi-Fi network as your Netgear CAX80 modem. If you're not connected to the correct network, the app may not be able to communicate with the modem.Reset the modem: If none of the above steps work, you can try resetting your Netgear CAX80 modem to its default settings. Keep in mind that this will erase any custom settings you may have configured.If you're still experiencing issues after trying these steps, you may want to contact Netgear support for further assistance. They may be able to provide more specific troubleshooting steps or help you identify if there is a larger issue with the modem or app.I hope this helps! Let me know if you have any further questions or concerns.

plemans · Answer

are you able to log in through the browser?&nbsp;
I've seen a few reports lately of app issues

louisfabbri · Answer

plemans, Yes I am able to login through the router and thanks for the reply.

I am trying to troubleshoot a flaky internet service (xfinity), Since last week I have had to reboot my desktop computer several times during an internet session, the connection drops out. I am unsure if the nighthawk app error is related to my flaky internet. The problem started last week, the CAX80 and xfinity have been stable for a couple of years and not one drop out.

FURRYe38 · Answer

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

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nighthawk appp

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