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Forum Discussion
Orbi App Deactivated Netgear Armor
I have the Orbi 770 and Netgear Armor Android app (OS 16). I recently checked my security status and it shoud my subscription was deactivated (it expires in 5/26. I could not activate it and the only option shown was to purchase a new subscription. In Android, I was able to clear the data and sing in again on the Orbi app. Now it allowed me to use Netgear Armor.
3 Replies
Hello PaulGo,
Welcome to the NETGEAR Community!
This issue occurred due to the cache not updating on your device. It is best practice to clear all data so that the app can be refreshed. Uninstalling the app and reinstalling the app is another way to clear data if the option is not present. I will escalate this issue as well ensure exceptional customer experience going forward.
Thank you for bringing this to our attention!
Best,
Kevin
NETGEAR Team
Hello PaulGo,
Welcome to the NETGEAR Community!
This issue occurred due to the cache not updating on your device. It is best practice to clear all data so that the app can be refreshed. Uninstalling the app and reinstalling the app is another way to clear data if the option is not present. I will escalate this issue as well ensure exceptional customer experience going forward.
Thank you for bringing this to our attention!
Best,
Kevin
NETGEAR Team
Hello PaulGo,
Welcome to the NETGEAR Community!
This issue occurred due to the cache not updating on your device. It is best practice to clear all data so that the app can be refreshed. Uninstalling the app and reinstalling the app is another way to clear data if the option is not present. I will escalate this issue as well ensure exceptional customer experience going forward.
Thank you for bringing this to our attention!
Best,
Kevin
NETGEAR Team
